What are the responsibilities and job description for the Carrier Solutions Representative position at EASE LOGISTICS SERVICES LLC?
Job Details
Level: Entry
Job Location: CMH Operations Terminal - Dublin, OH
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: Undisclosed
Job Shift: 1st Shift
Description
JOB SUMMARY: The Carrier Solutions Representative serves as an integral part of our Carrier Solutions Department and work closely with Senior Regional Leads, Regional Leads, and the EASE Logistics Operations team to manage the company’s carrier network in their assigned localities.
ESSENTIAL DUTIES
- Build and foster relationships with carriers within their assigned localities.
- Work as a team to book freight 24 hours out.
- Follow the EASE Logistics process to identify and solve issues quickly and efficiently.
- Proactively manage workday tasks by answering phone calls and assisting with consistent communication with carriers/account managers.
- Use the established network to offer loads via PNN (Private Notification Network) and Waterfalls.
- Clear, consistent, and professional carrier communication is always a top priority.
- Recruit qualified carriers to work with EASE Logistics.
- Build and maintain relationships with new and existing carriers to effectively support our customers.
- Hold carriers accountable for established KPI’s.
- Use carrier scorecards to manage and monitor carrier performance.
- Communicate market conditions that may impact capacity, cost, and service.
- Negotiate and manage contracts, terms, and renewals with carriers.
- Collaborate with carriers and internal teams on continual improvement initiatives.
- Aid in the development of carrier relationships.
- Ensure operations are reviewed by the appropriate party before assigning or leaving for the day.
- Multitask and provide customer service to carriers and customers alike.
- Assist in inbound/outbound phone calls and emails.
- Other duties as assigned.
Qualifications
Qualifications
Education
- High School Diploma or GED required.
- A bachelor's degree is preferred.
Experience
- A minimum of 3 years of related experience (Bachelor’s degree), or
- A minimum of 5 years of related experience (Associate’s degree), or
- In lieu of a degree, a minimum of 6 years related experience required.
- Transportation industry experience is a plus.
- Additional related training and certifications will be weighted on a case-by-case basis.
Knowledge, Skills, & Abilities
- Energetic, relentless, and thriving on hunting for opportunities.
- Excellent communicator with a great phone presence.
- Constructive problem solver.
- Flexible in work hours and adaptable to changing workload.
- Proficient in Microsoft Office Suite
- Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
- Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.
