Outreach Insurance Assister

Summary:

Outreach Assister is responsible for assisting consumers (individuals), in assigned counties (Crittenden, Poinsett, Mississippi, and Phillips), with understanding insurance options, determining eligibility, and facilitating enrollment in a Qualified Health Plan (QHP) through an online web portal. Outreach Assister is expected to meet set performance metrics instituted by the Arkansas Insurance Department.

Primary Duties & Responsibilities:

• Participate in training and certification activities to gain a comprehensive understanding of all facets of the Arkansas Health Insurance Marketplace.
• Assist consumers in grasping the nuances of insurance choices, federal tax subsidies, public plans, plan benefits, co-payments, and other cost-sharing expenses.
• Help consumers select a Qualified Health Plan, ensuring that the consumer independently decides which plan to enroll in
• Conduct public education activities to raise awareness about the Health Insurance Exchange
• Maintain expertise in eligibility, enrollment, and program specifications.
• Conduct public education activities to raise awareness about the Exchange (Health Insurance Marketplace).
• Respond to customer inquiries by confirming the understanding of each inquiry, researching information, and ensuring the customer comprehends the provided answers
• Maintain and provide monthly/quarterly reports regarding services performed and individuals assisted to the Chief Operating Officer (COO)
• Travel to each satellite location and maintain a weekly log of placement. Ensuring timely follow-up and documentation with consumers from satellite locations
• Provide updated information to staff and patients on the Arkansas Health Insurance Marketplace
• Complete all reports required by the Arkansas Foundation for Medical Care (AFMC) in a timely manner
• Address referrals and telephone encounters promptly
• Collaborate with the team to plan at least four outreach and special event activities each year

Eligible candidates must be at least 18 years of age, have a high school diploma or GED, be a legal resident of Arkansas, have a valid AR Driver’s License and a reliable vehicle, have strong data entry and organizational skills, and have the ability to analyze and interpret information accurately.

Interested candidate with an Arkansas Career Readiness Certificate preferred.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

License/Certification:

• Career Readiness certificate (Preferred)

Ability to Commute:

• West Memphis, AR (Required)

Ability to Relocate:

• West Memphis, AR: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $21