Surgery Scheduler

Job Purpose 

 Surgery Scheduler III will master or demonstrate mastery of the duties of Surgery Scheduler I and Surgery Scheduler II ; utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders; must schedule office based and hospital procedures consistent with the patient’s diagnosis and procedure requests; requires excellent customer service skills with patients, employees, and the public; must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner; must be organized, and be able to manage demanding workload with accuracy. Surgery Scheduler Il; can work with limited to no supervision; can anticipate doctor’s needs; can fully grasp concepts relevant to job duties. Additionally, Surgery Scheduler III; understands pre-op/post op needs; can anticipate doctor’s needs; has experience obtaining appropriate authorizations and clearances.

Duties & Responsibilities

• Schedules Office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Schedules diagnostic and imaging tests to be completed at EBCVT. Schedules office and hospital based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency.
• Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures, including scheduling and contracted anesthesia groups.
• Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care services.
• Enters notes/special instructions needed for scheduling in electronic medical record.
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Confirms patients’ insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
• Ensure patients have proper medical clearance and pre-surgical testing as needed, per the doctor’s request.
• Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.
• Follow all HIPPA guidelines. 

In addition to these general duties, an individual employer may request that you perform other duties that fit with your training and background experience or provide further training for new duties.

Salary : $25 - $30