Housing Program Specialist - Alameda County

EBRHA, in partnership with Alameda County, is offering an exciting new opportunity for individuals to have a meaningful community impact by elevating the rental housing experience in the local market. This role is based in Oakland/Hayward, and knowledge of California State and Alameda County real estate, property management and/or rental housing experience is required.

The successful applicant will love helping people solve problems, be detailed oriented, juggle a variety of daily activities, have superb communications (written and phone) and engage exceptional customer support, as well as have a solid understanding of current web enabled technologies.

We are seeking Housing Program Specialists (HPS) to join our team and to help build a new Alameda County Housing Resource Center program that supports property owners and renters! You will be responsible for providing information about state and local housing laws, tenant and property owner rights, and rental property management best practices, as well as researching and assistance with navigating county-wide support programs and resolving renter-owner issues (alternative dispute resolution).

Responsibilities:

• Manage inquiries, requests, follow ups, and reminders (inbound and outbound calls, chats, emails, etc.)
• Provide housing information to property owners, including assistance with navigating housing laws and regulations
• Troubleshoot and help resolve property management issues and property owner concerns. Be a strong community advocate and liaison to EBRHA staff, committee members and county staff.
• Document and update contact records based on interactions, maintaining accurate records in AMS/CRM application
• Maintain a knowledge base of current housing legislation, laws, policies, ordinances and compliance
• Provide training (online applications, filling out forms, etc.), using tutorial videos, instructional (guided) trainings, and pamphlets
• Ensure targets/goals are met consistently and provide reports for the Sales & Member Relationship Manager
• Support the planning and attend offsite community events and popups to provide education

​Qualifications:

• 3-5 years previous experience in client service, residential support, sales, or other related roles
• 2-3 years housing policy, real estate, property management, community nonprofit, and paralegal experience required
• Ability to build rapport with people quickly with a positive and professional demeanor
• Extraordinary customer service, customer interaction, and relationship building skills
• Excellent written and verbal communication skills
• Ability to prioritize and multitask with strong problem-solving skills (resourceful)
• Proficiency in Microsoft Word, Excel and Google Drive (Docs, Sheets, Slides, etc.) required
• Familiarity with AMS/CRM systems, and/or running reports and organizing/analyzing large amounts of data.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Multi-lingual fluency a plus