Animal Care Coordinator

Description

East Bay SPCA (EBSPCA) is a 501(c) 3 non-profit committed to the welfare of dogs and cats in Alameda and Contra Costa Counties. We strive to eliminate animal cruelty, neglect, and overpopulation by providing programs and education that support people and companion animals. EBSPCA is one of the nation’s oldest humane organizations, in operation since 1874, and receives no funding from any national organizations. You can find more information about EBSPCA on our website at www.eastbayspca.org.

The Animal Care Coordinator (ACC) is responsible for providing excellent care for the shelter animals and maintaining the progress of their journey into and out of the shelter. From an animal’s initial intake, behavioral and medical assessments, and ongoing supportive care, the ACC will be there for them each step of the way. The ACC also extends professional and courteous information regarding adoption, general animal care, training, and other services to all patrons. In conjunction with the Customer Care team, the ACC works with potential adopters to identify suitable matches with animals and helps facilitate reunification between lost pets and their families.

Category: Full-time; Non-exempt

Location: Oakland, CA

Reports to: Animal Care Lead and Shelter Supervisor/Shelter Manager

Benefits: Medical, Dental, and Life insurance; 10 paid holidays; 401K retirement plan with 3% contribution; discounted veterinary care; and more

Qualifications

Essential Duties and Responsibilities

• As part of the Animal Care team, perform routine, daily, animal care tasks (diet preparation, feeding, cleaning, potty breaking, etc.) for all shelter animals.
• Perform preliminary physical examinations on all cats and dogs received, which includes properly completing necessary paperwork.
• Administer vaccines, treatments, medications, and perform antibody/antigen tests as needed.
• Perform initial behavioral evaluations of dogs and cats received, including overall health and behavior evaluations of possible owner surrender animals.
• Observe and document dog and cat behavior and health concerns and report to appropriate staff.
• Deliver excellent customer service, at all times, including while facilitating, conducting, counseling for, and processing adoptions, returns, surrenders, and during other customer interactions.
• In cooperation with Animal Recruitment Coordinator, facilitate the transfer of animals to EBSPCA.
• Maintain regular and predictable attendance and punctuality.
• Initiate and maintain animal records (paper and electronic) in an organized, systematic manner.
• Provide feedback to supervisory staff regarding animal plans (behavior modification, surgery, foster, adoption, euthanasia).
• Assist with answering phone calls and replying to e-mail inquiries, as needed.
• Implement marketing efforts for the Oakland adoption center, including but not limited to promotion of programs and services to visitors, participation in special events, and soliciting donations.
• Inform and educate customers on responsible pet ownership, general animal care and welfare within the scope of East Bay SPCA training.
• In cooperation with Customer Care Associates, introduce customers to animals that are available for adoption and facilitate adoption matches between people and animals.
• Assists with other duties as needed.

Qualifications

• Animal care knowledge of domestic animals including breeds, behavior, appropriate care and housing, common health problems, disease symptoms, and handling techniques.
• Minimum one-year experience working with animals. Experience in an animal shelter setting highly desirable.
• Competent in basic veterinary techniques/procedures, such as venipuncture, administering vaccinations, and administering oral medications strongly desired.
• Proven organizational skills as well as clear and effective communication skills with coworkers and others.
• Ability to think critically, multi-task and succeed in a fast paced, emotionally charged, environment with a positive attitude while fostering empathy with clients and coworkers.
• Proficient in Microsoft Office applications; familiarity with Shelter Buddy shelter software program desired.
• Treats all animals humanely, with compassion and concern, both on and off the job.
• Reliable transportation required. A valid CA driver’s license and evidence of insurability strongly desired.
• Multilingual fluency preferred.
• Pre-employment background check and drug screening clearance required.
• High school graduate or equivalent.

Working Conditions

• Work is primarily performed in an animal shelter environment with exposure to detergents, cleaning products, wet and humid environments, and seasonal outdoor conditions.
• Must be competent handling dogs and cats of all sizes, ages, and temperaments. Requires the ability to leash, walk, and maintain control over large and extra-large dogs, which can include dogs 90 pounds and over.
• Weekend work required; must be available to work evenings, holidays, and occasional overtime as needed.
• Animal contacts and related injuries, including bites and scratches, may occur. May occasionally handle sick, injured, or deceased pets.
• Noise exposure varies and often includes uncontrolled barking and other animal vocalizations.
• Animal waste contact, smells, and visual exposure are prevalent.
• Must be able to lift 50 pounds on a frequent basis and occasionally lift up to 75 pounds with assistance.
• Must be able to push and/or pull over 50 pounds occasionally.
• Frequent standing, walking, typing, bending, twisting, crouching, kneeling, and stooping.
• Eligible and approved drivers may transfer animals between all East Bay SPCA campuses and offsite locations (fleet vehicle provided or mileage reimbursement if using personal vehicle).

Salary : $23 - $23