Job Description
Job Description
Salary : DOE
We are seeking a dedicated and skilled IT Specialist to join our team. In this role, you will assist the IT Director in designing, installing, and managing a wide range of IT services, including hardware, software, and networking solutions. You will provide responsive technical support to staff and patrons while promoting technology best practices and developing educational content to enhance technology literacy.
Key Responsibilities :
Department Administrative Support
- Oversee and run the IT department with minimal supervision from the IT Director when needed
- Address complex, district-wide technical challenges to ensure seamless operations
- Represent the district in technology-related matters, maintaining relationships with external technicians and vendors
Technology Operations
Research, install, configure, maintain, and upgrade district technology, including computers, servers, firewalls, telephone systems, and peripheralsManage network infrastructure, including switches, firewalls, and wireless access pointsAdminister Google Workspace (formerly G Suite), including managing user accounts and groups, Assist in the deployment and training of staff in the transition to Microsoft 365Perform remote system management and entry-level server managementDevice Management
Configure, deploy, and maintain Apple devices and Chromebooks, including iPads for circulation and patron usePlan, install, and manage the district's Unifi network and Unifi Protect video security systemRegularly evaluate and enhance device and network security, authorizing White Hat penetration testing as neededTechnical Support and Training
Provide timely technical support to staff and patrons for hardware and software issues, ensuring prompt resolutionsInstruct staff and patrons on safe, secure, and effective technology usage, including device security best practicesDevelop and document standard operating procedures and deployments for new computers for staff and public useMedia Content Creation
Operate cameras and peripherals to produce high-quality video and audio recordingsEdit video and audio content to deliver polished and informative productionsTeach others how to use the camera, how to edit, etc.ADDITIONAL RESPONSIBILITIES
Manage IT department inventory and maintain detailed records, statistics, and reportsLead teams for large-scale IT projects and supervise assigned staff or volunteersAnticipate and communicate departmental needs to library administration, recommending and implementing process improvementsSupport administrative tasks, including assisting with HR software and reportingTroubleshoot and resolve malfunctioning equipment by identifying hardware or software-related issuesReplace malfunctioning components, update software, and provide end-user application supportAssist with special projects and tasks assigned by library administrationMay collaborate with library departments and management to identify software training needsRepresent the library in community partnerships, workshops, and conferencesServe on library committees and contribute to district-wide initiativesPHYSICAL REQUIREMENTS INCLUDE, BUT MAY NOT BE LIMITED TO :
Perform repetitive hand / wrist / arm movements, including keyboarding and grasping / grippingStand, walk, or sit for extended periods of timeClimb, stoop, bend, reach, and kneel while deploying or troubleshooting equipmentLift, handle, push, and pull items such as technology equipment and servers weighing up to 10 pounds frequently, up to 30 pounds occasionally, and up to 50 pounds rarelySPECIAL KNOWLEDGE, SKILLS, LICENSE, ETC. REQUIRED BY POSITION :
Engage in ongoing professional development and continuing education to maintain and improve technical skillsClear communication skills in English, both verbal and writtenValid, unrestricted drivers license with a clean driving recordWORKING CONDITIONS :
Primarily performed indoors in a climate-controlled, mechanically lit environmentMay occasionally involve outdoor work or travel, subject to weather and road conditionsEQUIPMENT, TOOLS & SOFTWARE USED ON THE JOB : (Example)
Common office and library equipment, TVs, Audio / Video security, gaming, sound, and projector systems, Windows, Linux and Apple operating systems etc.
CONTINUING EDUCATION AND RESEARCH :
Professional development and training are provided as needed and encouraged for promotional opportunities
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS :
A high school diploma or GED, and an equivalent combination of education, training, and work experience that demonstrates the necessary knowledge, skills, and abilities to perform the duties of the position effectively
NUMBER OF EMPLOYEES SUPERVISED : 0
The library provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal or local law.
