What are the responsibilities and job description for the Community Resource Specialist position at East Boston Neighborhood Health Center?
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Time Type : Part time
Department :
Community Resource & Wellness Center
All Locations : East Boston
Position Summary :
The Community Resource Specialist will perform a wide variety of administrative and support activities to support the Care Navigation team in addressing social determinant of health needs. The Community Resource and Wellness Center supports community members with accessing basic needs such as rental assistance, food access, legal / immigration resources, domestic violence resources, and other financial supports. These functions will enable the Community Resource and Wellness Center to provide patient services efficiently and improve delivery of care. Duties will include phone intake and triage, scheduling and coordination of onsite programs such as food pantry, clothing and car seat drives. The Community Resource Specialist will also support the team with updating community resource flyers for patients, maintaining the resource database, and connecting with community based organizations to collaborate and share resources.
Essential Duties & Responsibilities
- Promptly answer incoming calls to the Community Resource and Wellness Center and interacts with all callers in a professional, respectful, courteous, and effective manner.
- Provide phone triage, provides resource information to connect to services of immediate need
- Navigate EPIC / Care Navigation CRM to access relevant and appropriate information, document needed services
- Key staff member for food distribution : maintain sign up spreadsheets, onsite coordination of food distribution.
- Cradles to Crayons- referral entry and ordering. Support Care Navigator in order fulfillment and distribution
- Support RAFT workshops : registering patients and reminder calls
- Oversight of CRWC email : respond to emails, schedule patients or services, create CRM for CN follow up as needed
- Support Care Navigators with the coordination of car seat program
- Update Community resource handouts
- Maintain excellent punctuality and attendance
- Promote a sense of "team work" through demonstration of self-direction and self-motivation. Solve problems independently or knows when to seek consultation
- Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model
- Adheres to all EBNHC and departmental policies and procedures.
- Participate in required departmental activities and meetings
- Perform other related duties
Education
Experience
Skills / Abilities
Pay Range
19.55 up to $29.33 based on experience
Salary : $20 - $29
