Human Services Coordinator

SUPERVISOR: Assistant Director of CSBG Operations

SUPERVISES: None

EXEMPTION STATUS: Non-Exempt

POSITION TYPE: Part-time, Temporary (20-25 hours per week)

POSITION SUMMARY: This part-time, temporary position (20-25 hours per week) is responsible for providing programs and services to eligible individuals and families, as well as implementing community strategies for economic wellness. The role includes providing strengths-based case management, maintaining confidential customer files, and inputting customer data into the ECKAN database. This position requires collaboration with other program staff to uphold and follow ECKAN’s mission, vision, values, goals, and code of ethics, as well as adherence to CSBG-specific policies and procedures. Knowledge and application of strengths-based and inclusive communication principles are essential.

DUTIES AND RESPONSIBILITIES ESSENTIAL:

• Utilize strength-based, inclusive principles to work with individuals, families, community partners, and ECKAN staff.
• Work with customers to identify needs, explore options, and connect them with appropriate internal and external resources.
• Collaborate with other ECKAN program staff to ensure seamless service delivery.
• Collect and enter required data into ECKAN’s database, ensuring documentation is timely, accurate, and consistent. Maintain up-to-date records per established policies and procedures.
• Meet accountable outcome targets and assist with the preparation of periodic reports reflecting the impact of implemented programs and policies.
• Attend meetings and training activities as necessary, as directed by the supervisor.
• Facilitate office and program responsibilities during the absence of the Human Services Coordinator.
• Ensure the confidentiality of all customer, staff, and agency records and sensitive information.
• Participate in activities and surveys assessing the needs of individuals and communities facing poverty, contributing to the development of effective community action programs.

ADDITIONAL REQUIREMENTS:

• Ability to lift up to 25 lbs.
• Ability to sit for long periods of time.
• Occasional travel for out-of-state conferences may be required.
• A valid Driver’s License is required.
• Ability to assist with other duties as assigned by the supervisor.
• This position is contingent upon continued program funding.

Overtime may not be worked without prior authorization from the supervisor or Director of CSBG

QUALIFICATIONS:

• Graduation from an accredited four-year college or university with major coursework in Human Services, Social Work, or a related field. (Experience in these areas may be substituted for the required education on a year-for-year basis.)
• Excellent verbal and written communication skills, demonstrating respect and professionalism.
• Strong computer skills, especially with Microsoft Office (Word and Excel).
• Ability to pass required background checks.