Shipping Manager

Job Title: Shipping Manager

Location: Hybrid (Mercer/Sharon, PA)

Company Overview: At East Coast Chair and Barstool, we specialize in providing high-quality furniture solutions for restaurants, bars, and commercial spaces. With a commitment to craftsmanship and customer satisfaction, we offer a diverse range of tables, chairs, and bar stools designed to enhance any environment. Our extensive selection and exceptional service have made us a trusted partner for businesses looking to create inviting and functional spaces. Join us as we continue to deliver unparalleled products and experiences to our clients.

Position Overview: The Shipping Manager will be responsible for managing all aspects of our shipping operations, including team leadership, customer service, and freight claims management. This role is critical in driving operational efficiencies and enhancing the customer experience.

Key Responsibilities:

• Plan and Manage Shipments: Oversee scheduling, packing, and shipping to ensure timely and accurate deliveries. Provide customers with clear instructions for receiving shipments.
• Team Leadership: Supervise and train the shipping team, monitor performance, and ensure adherence to shipping procedures.
• Freight Claims Management: File timely freight claims with carriers for lost or damaged goods, ensuring compliance with deadlines and documentation standards.
• Carrier Relationships: Build and maintain strong relationships with freight carriers, negotiate rates, and ensure optimal service levels.
• Invoicing: Ensure all orders are invoiced upon shipping and work closely with the controller on any issues.
• Cost Control & Efficiency: Monitor shipping expenses and implement cost-saving strategies while maintaining service quality.
• Documentation & Compliance: Ensure compliance with legal and regulatory standards for shipments, including customs compliance for international orders.
• Cross-Department Collaboration: Collaborate with customer service, sales, and warehouse teams to resolve shipment or replacement issues.
• Customer Replacements: Manage the return and replacement processes, ensuring timely exchanges of defective or damaged products.

Required Skills and Abilities:

• Education: Bachelor’s Degree in Logistics, Supply Chain Management, Business, or a related field (preferred).
• Experience: 3 years of proven experience in Shipping, Receiving, or Logistics.
• Technical Skills: Proficient in PC knowledge, internet usage, and typing.
• Supervisory Experience: Prior experience supervising a team is required.
• Work Environment: This position is hybrid and requires working from the office 2-3 days per week. The remaining days can be worked remotely. Candidates should be able to commute to our Mercer &/or Sharon offices on the required days.; reliable, high-speed internet access required for remote work,

Primary Objectives:

• Ensure customer satisfaction with product deliveries.
• Maintain close attention to turnaround times and established deadlines for customer orders.
• Follow up on any outstanding customer concerns regarding shipping, delivery, or replacements.

If you are a dedicated professional with a passion for logistics and customer service, we encourage you to apply!

NOTE: Salary will be commensurate with experience.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Shipping & receiving: 3 years (Required)

Ability to Commute:

• Mercer, PA 16137 (Required)

Work Location: Hybrid remote in Mercer, PA 16137