What are the responsibilities and job description for the Float Spa Team Member (Customer Service / Client Experience Specialist) position at East Coast Float Spa?
We have an AWESOME team, the BEST clients, great perks, a relaxing work environment, and flexible hours to accommodate students and those with other jobs!
Watch our quick 1-minute video to learn more about our unique wellness center: https://youtu.be/I71m0oAZFOU
As the longest-running and largest Float Center brand in the greater Philadelphia and New Jersey areas, we strive to deliver A Better Float Experience™to all of our guests.
An instrumental part of fulfilling our mission is having the right Team Members on board, so we ensure you'll find a fantastic environment with a job you'll enjoy coming to as we make a difference in the lives of those in our community!
See what our Team Members say about working at East Coast Float Spa, and then please take a moment to complete the initial application on our website (link at the bottom) if you're interested in joining our team:
- Your team has created such a welcoming and open environment that not only enhanced the passion I had for this job, but made it a pleasure to come to work each day. I am so proud to have been part of a company with such inspiring core values.
- ECFS has wonderful values and employees who not only honor them but go above and beyond. Everyone was so kind and helpful to one another, and the environment was beyond pleasant to work in. I have never seen such wonderful client satisfaction before.
- I’m really grateful for my time as an East Coast Float Spa Teammate and I welcome everyone else who is coming in!
- This is the best job I have ever had!
- I cannot ask for a better job!
- I am so grateful to be an East Coast Float Spa Teammate!
- I’m so happy to be a part of the East Coast Float Spa Family!
- I’m stoked to be a part of the East Coast Float Spa team and I look forward to meeting everyone else who joins the team!
Job Summary
Join the East Coast Float Spa Team! We're looking for positive attitudes, self-motivated individuals, and team-players with a great work ethic and attention to detail who seek an environment filled with like-minded colleagues.
We have flexible hours to accommodate school or other jobs and a great team environment that supports professional development while helping others discover all of the benefits of Floatation Therapy and our other holistic health services and products here at our all-natural wellness center.
The Client Experience Specialist will be responsible for the day-to-day interactions with clients and upkeep of the Float Spa, which includes but is not limited to: checking-in clients, setting proper expectations of the Floating experience, explaining the benefits of Floating and other holistic health services and products offered at East Coast Float Spa, cleaning the Spa and the Float Rooms, washing/drying/folding laundry, answering client inquiries in person, on the phone, or via email, and selling various services and products.
Primary job functions include the following:
- Ensure clients receive consistently outstanding service that will leave them talking about us in a positive way.
- Interact with clients in the Front Lobby and in the Post Float Lounge.
- Up-sell and cross-sell different services and products.
- Perform various cleaning duties in the Spa and between Floats.
- Process payments and schedule services.
- Answer the phone and promptly return any missed phone calls.
- Open or close/lock up the Floatation Therapy Spa.
- Maintain high attention to detail to ensure procedures are followed correctly.
Qualifications
- Excellent communication skills
- Strong customer service background
- Friendly and able to naturally connect with customers
- Attention to detail
- This is an entry-level position and we will provide full paid training, so that you do not require prior Spa experience.
PLEASE NOTE: Applying through really is NOT your last step, you MUST complete the brief application (typically ~ 5 minutes) on our website (link below) before we will consider you for our Team.
https://www.eastcoastfloatspa.com/west-chester-jobs
Thank you for your interest in joining our East Coast Float Spa Team!
Job Type: Part-time
Pay: $13.00 - $20.00 per hour
Expected hours: 12 – 30 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $13 - $20