Customer Service/Sales Support Representative

Responsibilities for Customer Service Sales

• Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
• Develop a rapport with customers, demonstrating friendly and helpful manner Ensuring that customers are satisfied with products or services by handling complaints and inquiries
• Participate in training and professional development and put new skills to immediate and meaningful use
• Foster a positive and pleasant working relationship with members of the customer service and sales team
• Familiarize yourself with current information about services and products available for customers
• Accurately record customer demographics, sales orders, or other information digitally or in written form
• Following up and communicating with customers by phone and email to check in, responding to issues, and ensure they’re satisfied with the company
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns, when necessary
• Troubleshooting common issues with products or services
• Working with a team of CSRs and other departments to find appropriate solutions to problems
• Interpersonal and customer service skills to ensure positive interactions with customers

· Analytical and problem-solving skills to diagnose problems and recommend effective solutions

• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to handle patrons who may be upset
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Ability to remain upright and stationary for long periods during a shift
• Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs

Qualifications for Customer Service Sales

• 2 years of customer service or sales experience preferred, but no experience required
• Ability to cooperate with and support other members of customer service team
• Strong verbal communication skills in the English language
• Willingness to interact daily with customers from a wide range of cultures and backgrounds
• Must be comfortable working independently and making minor decisions without direct supervision
• Good sense of organization and keen attention to detail
• Knowledge of customer service best practices and desire to participate in training and professional development
• Ability to perform well in a fast-paced working environment
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Ability to remain upright and stationary for long periods during a shift
• Technical skills to use customer records management, word processing, database, email and chat software programs
• Must be able to effectively communicate both written and verbal

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Relocate:

• Hightstown, NJ 08520: Relocate before starting work (Required)

Work Location: In person

Salary : $17