Front Desk Concierge

Position Title: Concierge / Front Desk
Location: South Florida | Palm Beach County, Fl; West Palm Beach
Employment Type: Full-Time

About East Coast Protection, Inc.:
East Coast Protection, Inc. has been delivering high-end unarmed, armed, concierge, and executive protection services since 2009. Our clients include some of the best luxury condominiums, country clubs, private residences, Fortune 500 executives, celebrities, and global dignitaries. We are committed to creating safe environments and exceptional experiences by combining professionalism, discretion, and unparalleled customer service.

We are seeking a Concierge / Front Desk professional who embodies our values and is dedicated to providing five-star service at all times.

Role Overview:

The Concierge / Front Desk professional is the first point of contact for residents, guests, and visitors, ensuring an impeccable experience through superior customer service, professionalism, and proactive problem-solving. This position requires a polished individual with strong communication skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment. The ideal candidate will act as the face of East Coast Protection, upholding our mission to deliver excellence in every interaction.

Key Responsibilities:Guest and Resident Relations:

• Welcome residents, guests, and visitors with a warm and professional demeanor.
• Assist with inquiries, provide information, and fulfill requests promptly and accurately.
• Build rapport with residents and maintain positive relationships, ensuring satisfaction and trust.
• Act as a liaison between residents and property management, handling concerns or service requests efficiently.

Security and Safety:

• Monitor and control access to the property, ensuring only authorized individuals enter.
• Maintain a visible presence at the front desk and observe activity in common areas to ensure safety.
• Follow established protocols for emergencies, reporting incidents, and maintaining a secure environment.

Administrative Duties:

• Manage phone calls, emails, and other communication professionally and promptly.
• Maintain accurate records, including visitor logs, resident requests, and incident reports.
• Coordinate deliveries, reservations, and appointments as required.
• Handle administrative tasks such as key management, package handling, and concierge services.

Property Operations Support:

• Collaborate with property management and maintenance teams to address resident needs.
• Conduct regular inspections of common areas, reporting any maintenance or security concerns.
• Assist with the coordination of special events or property initiatives as needed.

Qualifications:

• Experience: Minimum of 2 years in a concierge, front desk, or hospitality-related role. Experience in luxury residential or high-end hospitality settings is preferred.
• Education: High school diploma or equivalent required; additional certifications in hospitality or property management are a plus.
• Skills: Exceptional interpersonal, communication, and problem-solving skills.
• Technical Proficiency: Proficiency in Microsoft Office Suite, visitor management systems, and concierge software is preferred.
• Professionalism: Impeccable grooming, punctuality, and adherence to uniform and presentation standards.
• Physical Requirements: Ability to stand, walk, and sit for extended periods; lift up to 25 pounds; and work in various weather conditions.

Core Competencies:

• Customer Service Excellence: Passionate about exceeding expectations and delivering memorable experiences.
• Attention to Detail: Ensures accuracy and thoroughness in all aspects of the role.
• Professionalism: Represents the company with integrity, discretion, and a polished appearance.
• Problem-Solving: Proactively identifies and resolves issues to enhance the resident and guest experience.
• Team Collaboration: Works seamlessly with property management and colleagues to ensure smooth operations.
• Discretion: Handles confidential information with the utmost care and sensitivity.

What We Offer:

• Competitive hourly pay with growth opportunities.
• Comprehensive training programs to enhance your skills and career development.
• A supportive, professional company culture committed to excellence.
• Benefits for full-time employees, including health insurance, paid time off, and more.
• Opportunities to work at some of the most prestigious properties in South Florida.

How to Apply:

Are you ready to bring your hospitality expertise and passion for exceptional service to East Coast Protection, Inc.? Submit your application today, including your resume and a brief cover letter highlighting your experience in luxury customer service and your commitment to professionalism.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Overnight shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Ability to Relocate:

• Palm Beach County, FL: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17