General Manager

About the Company - East Coast Warehouse & Distribution is seeking an experienced General Manager to oversee operations for our Charleston, SC facility, which includes both general warehousing and a Centralized Examination Station (CES). This role is responsible for managing daily operations, ensuring regulatory compliance, enhancing operational efficiency, and leading a team to deliver exceptional service to our clients.

About the Role - The ideal candidate has proven experience in warehouse and CES management, a strong understanding of logistics and distribution, and excellent leadership skills.

Responsibilities

Operational Management:

• Oversee daily operations of both the warehouse and CES, ensuring efficient and effective workflows, timely processing of goods, and adherence to company standards.
• Develop and implement strategies to optimize inventory management, shipping, receiving, storage, and overall warehouse processes.
• Monitor key performance metrics and adjust operations as needed to maintain productivity and accuracy.

Compliance and Regulatory Requirements:

• Ensure the CES meets all federal regulations, including Customs and Border Protection (CBP) requirements.
• Maintain up-to-date knowledge of laws and regulations related to imports, exports, and examination processes.
• Coordinate with CBP officers and other agencies to facilitate inspections and resolve compliance issues.

Leadership and Team Development:

• Lead, mentor, and develop a diverse team of warehouse and CES employees, including supervisors, clerks, and warehouse staff.
• Establish clear performance goals, provide regular feedback, and foster a collaborative work environment.
• Conduct training sessions to ensure staff are knowledgeable about safety protocols, operational procedures, and regulatory compliance.

Customer Service and Client Relations:

• Serve as the primary point of contact for clients utilizing the warehouse and CES facilities, addressing their needs and resolving issues promptly.
• Work closely with customers to understand their requirements, provide customized solutions, and maintain a high level of client satisfaction.
• Collaborate with the sales and customer service teams to support new client onboarding and contract renewals.

Financial and Budget Management:

• Develop and manage the warehouse and CES budget, including labor, equipment, maintenance, and other operational expenses.
• Monitor financial performance, implement cost-saving measures, and achieve profitability goals.
• Prepare and present regular financial reports to senior management.

Health and Safety Compliance:

• Ensure the facility complies with all OSHA regulations and company safety policies.
• Conduct regular safety audits, training, and emergency preparedness drills.
• Address any safety issues promptly and promote a culture of safety among staff.

Qualifications

• Minimum of 7 years of experience in warehouse management
• Proven leadership skills with experience managing large teams and overseeing complex logistics operations.
• Strong knowledge of CBP regulations, import/export requirements, and CES operations is a plus
• Excellent communication and interpersonal skills, with a focus on customer service and client satisfaction.
• Proficiency in warehouse management systems (WMS) and other logistics software.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.