What are the responsibilities and job description for the Automotive Service Writer position at East End Garage?
Summary
In the role of Automotive Service Writer, you will be pivotal in delivering outstanding customer service while managing vehicle service requests and estimates. Your core skills in automotive diagnostics, mechanical knowledge, and service writing will enable you to effectively communicate with customers and technicians alike.
Responsibilities
- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately document vehicle issues
- Schedule appointments and manage service requests
- Provide estimates for repairs and services
- Communicate with technicians to ensure timely completion of work
- Maintain accurate records of customer information, repairs, and services performed
- Order parts and keep parts room organized
- Process payments and handle cash transactions
Qualifications
- Strong customer service skills with a focus on communication and organization
- Proficient in automotive diagnostics and mechanical knowledge
- Experience in service writing and auto estimating
- Background in vehicle maintenance and automotive repair
- Proficient in using computer systems and software for scheduling and record keeping
- Previous experience in a dealership or auto service management is a plus
- Detail-oriented with strong organizational skills
Note: This job description is not exhaustive and may be subject to change or modification at any time.
Job Type: Full-time
Pay: $47,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Shift:
- 8 hour shift
- Day shift
- No nights
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Jefferson, NY 12093 (Required)
Ability to Relocate:
- Jefferson, NY 12093: Relocate before starting work (Required)
Work Location: In person
Salary : $47,000 - $52,000