What are the responsibilities and job description for the Federal Work Study - Student Worker - Admissions (Spring Semester 2025) position at East Georgia State College?
About Us
East Georgia State College provides more than 1,700 students access to affordable, quality higher education. Students can pursue associate degrees, career-focused bachelor's degrees, and transfer pathways to other institution. The main campus in Swainsboro offers a tight-knit community with residential options. The beautiful 400-acre pine forest campus has two small lakes, a challenging 18-hole disc golf course, an active apiary, and is one of only 115 Bee Campuses across the nation. EGSC also operates instructional sites in Statesboro and Augusta that allow students to benefit from the small class sizes and affordability of EGSC while experiencing the vibrant student life of the large univariates which the College shares space.
East Georgia State College (EGSC) prepares traditional and nontraditional students to meet the career demands of the twenty-first century. Through undergoing the rigorous learning process that EGSC provides, students gain the wisdom they needs as leaders, parents, and community members. To sustain our students, goals to thrive in a competitive workforce, EGSC promotes academic excellence through fostering critical thinking skills, nurturing cultural awareness and upholding academic honesty. Maintain academic honesty protects the value of EGSC's degrees and ensures that our students and graduates are desirable canidadtes for university transfer and career advancement. Thusm all members of EGSC's community (students, staff, and faculty) should have a personal interst in and dedication to fortifying EGSC's reputation for academic intergriry and excellence.
Job Summary
The Admissions Assistant supports the Office of Admissions with clerical functions, general customer service, and special projects.
Responsibilities
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment Opportunity
Individuals who need reasonable accommodation in order to participle in the application process should contact the Office of Human Resources at 478-289-2035. Deaf and Hard of Hearing callers may access our campus phone numbers by utilizing your state relay service (such as the Georgia Relay Service) or by utilizing Video Remote Services. East Georgia State College is an Affirmative Action, Equal Opportunity, and Tobacco-free Institution, Federal Law requires ID and employment eligibility verification prior to employment. Georgia is an Open Records state. East Georgia State College (EGSC) is an associate and baccalaureate degree granting, residential, liberal arts state college of the University System of Georgia, providing its students access to academically transferable programs of study, collaborative programs in occupation-related fields, and targeted baccalaureate level degrees. East Georgia State College is accredited by the Southern Association of Colleges and Schools Commision on Colleges to award certificated, associate degrees, and baccalureate degrees., Contact te Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of East Georgia State College.
East Georgia State College provides more than 1,700 students access to affordable, quality higher education. Students can pursue associate degrees, career-focused bachelor's degrees, and transfer pathways to other institution. The main campus in Swainsboro offers a tight-knit community with residential options. The beautiful 400-acre pine forest campus has two small lakes, a challenging 18-hole disc golf course, an active apiary, and is one of only 115 Bee Campuses across the nation. EGSC also operates instructional sites in Statesboro and Augusta that allow students to benefit from the small class sizes and affordability of EGSC while experiencing the vibrant student life of the large univariates which the College shares space.
East Georgia State College (EGSC) prepares traditional and nontraditional students to meet the career demands of the twenty-first century. Through undergoing the rigorous learning process that EGSC provides, students gain the wisdom they needs as leaders, parents, and community members. To sustain our students, goals to thrive in a competitive workforce, EGSC promotes academic excellence through fostering critical thinking skills, nurturing cultural awareness and upholding academic honesty. Maintain academic honesty protects the value of EGSC's degrees and ensures that our students and graduates are desirable canidadtes for university transfer and career advancement. Thusm all members of EGSC's community (students, staff, and faculty) should have a personal interst in and dedication to fortifying EGSC's reputation for academic intergriry and excellence.
Job Summary
The Admissions Assistant supports the Office of Admissions with clerical functions, general customer service, and special projects.
Responsibilities
- Perform general clerical duties, including but not limited to on-campus deliveries, photocopying, filing, computer work, typing, data entry, answering the telephone, directing calls, and mail pick-up and dissemination.
- Identifying customers' needs, clarifying information, researching every issue, and providing solutions.
- Transferring calls to the appropriate department.
- Recognizing ongoing customer call trends, acting on them, and communicating the situation to management.
- Some extended work hours may be required throughout a semester.
- Receiving and making calls to customers and answering questions or addressing any concerns they may have.
- Conduct campus tours for prospective students and visitors.
- Assist with campus events coordination before during, and after events. Place outbound calls to potential and returning students.
- Maintain solid customer relations by handling questions and concerns with speed and professionalism.
- Assist with overflow work from full-time Admissions staff.
- Perform specialized projects as assigned.
- Listening to prospective student needs or issued and providing helpful solutions to their problems.
- Dealing with complaints or questions.
- Tracking student statuses to determine the next best steps in the admissions process.
- Following call center "scripts" when handling different topics.
- Other duties as assigned within the scope of departmental needs.
- Must be enrolled at EGSC for a minimum of 6 credit hours, maintaining SAP and in good academic standing.
- Must be Federal Work Study eligible.
- Some knowledge of customer service.
- Sufficient experience to understand the basic principles relevant to the major duties of the position.
- Ability to maintain confidentiality.
- Ability to prioritize tasks.
- Interpersonal skills.
- Computer skills.
- Customer service skills.
- Skill in the analysis of problems and the development and implementation of solutions.
- Skill in oral and written communication.
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment Opportunity
Individuals who need reasonable accommodation in order to participle in the application process should contact the Office of Human Resources at 478-289-2035. Deaf and Hard of Hearing callers may access our campus phone numbers by utilizing your state relay service (such as the Georgia Relay Service) or by utilizing Video Remote Services. East Georgia State College is an Affirmative Action, Equal Opportunity, and Tobacco-free Institution, Federal Law requires ID and employment eligibility verification prior to employment. Georgia is an Open Records state. East Georgia State College (EGSC) is an associate and baccalaureate degree granting, residential, liberal arts state college of the University System of Georgia, providing its students access to academically transferable programs of study, collaborative programs in occupation-related fields, and targeted baccalaureate level degrees. East Georgia State College is accredited by the Southern Association of Colleges and Schools Commision on Colleges to award certificated, associate degrees, and baccalureate degrees., Contact te Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of East Georgia State College.
