Technology Support Specialist

Position Overview: Technology Support Specialist

The Technology Support Specialist plays a vital role in ensuring the smooth operation of

technology throughout the district. This position focuses on maintaining the district's

Chromebook fleet, overseeing ticketing systems, supporting staff and students with physical and

digital technology needs, and managing technology processes to enhance learning and

efficiency.

Key Responsibilities

Chromebook Fleet Management

• Maintain accurate inventory of the Chromebook (CB) fleet using Google Workspace,
  
  

spreadsheets, and other tools.

• Ensure devices are regularly updated, provisioned, and deprovisioned for new and
  
  

departing staff and students.

• Perform in-house repairs, manage devices sent for vendor repairs, and maintain efficient
  
  

labeling systems.

• Oversee CB inventory for repair, ensuring devices are tracked and organized.
• Update device configurations, backgrounds, settings, and bookmarks for consistency
  
  

and usability.

Technology Ticketing System

• Process all technology requests through the web-based ticketing system.
• Categorize incoming tickets and assign them to appropriate team members for
  
  

resolution.

• Ensure timely responses to all tickets and maintain documentation for transparency and
  
  

accountability.

Physical Technology Support

• Address on-site technology issues such as flat panel displays, printers, projectors, and
  
  

computer labs.

• Coordinate delivery and collection of Chromebook repairs, ensuring prompt and efficient
  
  

service.

Data Management And Automation

• Manage student data storage, software platforms, hardware, and computer networks.
• Automate processes to improve efficiency and accuracy.
  
  

Seasonal Tasks

• Beginning of Year (BOY):
• Ensure all new students and staff have configured devices.
• Distribute and configure CB carts for elementary schools.
• Update backgrounds, templates, and grade-level OUs in Google Admin.
• Ensure no expired devices are deployed and maintain spare devices in each
  
  

cart.

• During the School Year:
• Configure and distribute kiosk fleets for testing sessions and special events.
• Maintain registrar and elementary CB fleets, updating OS versions and device
  
  

assignments as needed.

• Label devices for easy identification and ensure accurate tracking in Google
  
  

Workspace.

• Summer Tasks:
• Assign and distribute summer school CB fleets.
• Retrieve and reintegrate devices into inventory after summer programs.
  
  

Additional Responsibilities

• Manage account creation and demographic updates across systems such as Alma SIS
  
  

and Clever IDM.

• Handle Chromebook loaner systems and ensure adequate device availability for front
  
  

office staff.

• Regularly clean, powerwash, and re-enroll returned devices for redistribution.
• Monitor device activity for lost or duplicated units and manage user/device OUs in
  
  

Google Admin.

Requirements

• Willingness to drive personal vehicle to schools around the district daily. (gas
  
  

reimbursement sheets available)

• Familiarity with Google Workspace and its admin tools.
• Strong organizational skills for tracking and managing device inventories.
• Technical troubleshooting skills for software, hardware, and network issues.
• Ability to handle multiple tasks efficiently and effectively.
• Experience with managing ticketing systems and documenting processes.
• Strong communication skills for collaborating with staff, students, and team members.
• Experience with computer hardware and related peripheral upgrades, troubleshooting
  
  

and repair.

• Good communication skills.
• Ability to explain complex technical concepts to a non-technical audience.
• Must be able to collaborate effectively with staff and team members.
• Working knowledge of current popular operating systems.
• Ability to analyze and problem solve.
  
  

Preferred Qualifications

• Experience with Chromebook fleet management and repair.
• Knowledge of SIS platforms like Alma and integration tools such as Clever IDM.
• Familiarity with vendor repair processes, including ticket submissions and shipment
  
  

coordination.

• Experience with user ticketing systems for incident resolution.
• Experience with current popular office productivity software.
  
  

This role is integral to the district's commitment to providing reliable, cutting-edge technology for

staff and students. The Technology Support Specialist ensures the seamless operation of

devices, systems, and networks to support a productive learning environment.

Note

This job description is not intended to be an all-inclusive list of duties, responsibilities or

qualifications associated with the position. Specific duties may vary depending upon location, or

additional duties may be assigned by the location.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands

to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is

required to stand, walk or sit. The employee is occasionally required to climb or balance on

ladders to reach equipment in or near the ceiling, stoop, kneel, crouch, or crawl. The employee

may regularly lift and/or move up to 25 pounds, and may occasionally lift and/or move up to 50

pounds. Specific vision abilities required by this job include close vision, distance vision, color

vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to the risk

of electrical shock. The noise level in the work environment is usually moderate.