What are the responsibilities and job description for the Lead Veterinary Receptionist/Inventory Manager position at East Greenbush Animal Hospital?
Receptionist
East Greenbush Animal Hospital is hiring a full-time Lead Customer Service Representative & Inventory Manager to oversee the front desk operations and inventory management at our veterinary clinic. This role ensures excellent client service, smooth daily operations, and accurate inventory control while leading and training the CSR team. The ideal candidate is detail-oriented, skilled in customer relations, and experienced in veterinary administrative tasks.
What to Expect
As you join our team, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
- Great pet discounts!
Salary: $22-$24/hr. based on experience and skill set.
Schedule: This is a full-time need working varied shifts Monday-Friday. Saturday rotation
Key Responsibilities:
- Provide general oversight of the CSR team, ensuring excellent client service.
- Create and manage the CSR staff schedule to maintain adequate coverage.
- Train and mentor new and existing CSR staff, ensuring compliance with clinic protocols.
- Address and resolve client concerns or complaints professionally and efficiently.
- Monitor front desk workflow to optimize efficiency and minimize wait times.
- Assist with client communications, including appointment confirmations and follow-ups.
- Process payments, close out daily financial transactions, and reconcile the books.
- Implement and enforce customer service policies to enhance client satisfaction.
- Oversee and maintain accurate inventory levels for medications, supplies, and retail products.
- Place and track weekly orders to ensure essential items are stocked while minimizing waste.
- Negotiate with vendors for pricing and product availability.
- Conduct regular inventory audits to prevent shortages or overstocking.
- Ensure all inventory pricing is up to date in the system.
- Collaborate with veterinarians and technicians to ensure their supply needs are met.
- Act as a liaison between the CSR team and management to ensure smooth operations.
- Assist in developing and implementing standard operating procedures (SOPs).
- Maintain a clean, organized, and welcoming reception area.
- Utilize clinic software to manage appointments, records, and billing.
- Generate reports related to inventory, revenue, and customer service trends.
Qualifications:
- Previous experience as a veterinary receptionist or medical office assistant preferred
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Experience with inventory control, ordering, and vendor management
About East Greenbush Animal Hospital
East Greenbush Animal Hospital is a progressive 5 doctor small animal practice near Albany, NY founded by Dr. Debbie Chew and Dr. Chris Rocchio in 2003. We are located two hours from NYC and Boston and at the gateway to the Adirondacks.
The staff at the East Greenbush Animal Hospital is proud to offer quality and compassionate veterinary health care to the people and pets of the Capital District. We are a full-service animal hospital that offers preventative veterinary care, orthopedic and soft tissue surgery, dentistry with dental radiography, internal medicine, digital x-ray and ultrasound. Our hospital is paperless and well-equipped with a full suite of general practice equipment, including digital x-ray in a brand-new dental room, dual-table surgical suite, therapy laser, and ultrasound. The open floor plan of our 7,200 square foot, state-of-the-art facility is designed to maximize comfort and minimize stress for both our patients and their owners.
Our experienced DVM team offers excellent mentorship supported by great staff that know our hospital, our clients and our patients. We value new ideas and strive to create a manageable caseload and great work-life balance for our veterinarians.
We also offer boarding, grooming, obedience training and daycare. Visiting specialists are available for cases that may need additional expertise.
Salary : $22 - $24