IT Corporate and Store Support

Description

East Kentucky Network Appalachian Wireless

Job Description

Job Title: IT Corporate and Store Support

Department: Information Technologies (IT)

Reports To: Information Technologies Manager

FLSA Status: Non-exempt

EEO-1: 04 Technicians

SUMMARY:

Provides and supports information systems within the organization, with an emphasis on End-User Desktop Support. Supports company IT policies, procedures and security measures.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Workstation Setup, Deployment, Maintenance, and Usage Tracking.
2. Printer and Toner Purchasing, Deployment, Replacement, Maintenance and Usage Tracking.
3. Software Setup, Deployment, Maintenance and Usage Tracking.
4. PBX/Desk Phone Deployment, Setup and Support.
5. Maintain Retail Store Network Connectivity and Reliability.
6. Assist with Systems/Server Installation and Network Cabling.
7. Assist with Assigning/Dispatching, Following Up With, and Closing Trouble Tickets.
8. Strive to achieve maximum user satisfaction by responding quickly and effectively to problems, questions and requests from employees.
9. Remain current with regard to new technologies and applies this knowledge in the workplace where possible.
10. General IT Department duties including: department vehicle upkeep, Intranet updates, and other IT Support needs.
11. Provides on-call support as needed; participates in an on-call rotation on a regular basis.
12. Performs other duties as assigned.

EDUCATION and/or EXPERIENCE:

1. Position requires an Associate's Degree (A.A) or equivalent.
2. Minimum 3 years experience; or equivalent combination of education and experience.
3. IT Certifications such as A , N , MTA/MCSA, or CCENT/CCNA are preferred.
4. Position requires solid knowledge of:
   1. Network Structure and Protocols
   2. Windows, Linux, and Mac Operating System Installation and Support.
   3. General Computer Hardware and Software Troubleshooting and Support.
   4. Communications, Problem Solving, and Organization.

ICHE SKILLS:

Requires knowledge of advanced technical concepts such as modification of existing applications or customization of operating systems. Average recruitment period is up to 6 weeks with standard recruitment effort.

MENTAL EFFORT AND ANALYTICAL ABILITY:

Position requires a relatively high level of mental effort or analytical ability in order to find solutions to difficult human, technical or administrative problems.

VISUAL AND/OR PHYSICAL STRAIN:

Work regularly produces a high level of mental, visual and/or physical fatigue between 51% and 80% of work time.

CONTACTS WITH OTHERS:

This position frequently (21% to 50% of work time) requires contact with others within and/or outside the company. Important matters are discussed and/or decisions made. The overall success of the Company is likely to be influenced as a result of these contacts.

INDEPENDENT JUDGMENT AND CONSEQUENCE OF ERROR:

Work has not or cannot be standardized. Assignments are received in the form of results expected but incumbents have considerable freedom to decide on work priorities and procedures to be followed. Errors result in significant impact in terms of cost, time, money or public/employee good will, such as delays in important projects or schedules.

SUPERVISORY RESPONSIBILITIES:

Position has minimal or no responsibility for the work of others

WORK CONDITIONS:

Job is performed under good working conditions, almost completely absent of disagreeable elements. Associate is exposed to adverse or hazardous working conditions 5% or less of total work time.

PHYSICAL AND MENTAL ABILITIES REQUIRED TO PERFORM ESSENTIAL DUTIES:

Climb stairs and/or ladders

Lift boxes weighing approximately 1 to 100 pounds

Work under pressure in order to meet strict deadlines or respond to emergencies

Differentiate between colors

Communicate orally and in writing in an excellent manner

Operate general office equipment (i.e., fax machine, photocopier, computer printer) stationed between 3 and 4 feet high

Sit for long periods of time

Comprehend and apply complex information

Concentrate for prolonged periods of time

Maintain attendance according to company policy

Provide on-call services upon short notice

Work on elevated surfaces

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.

Qualifications

East Kentucky Network, LLC is an equal opportunity employer. All qualified applicants shall receive consideration without regard to race, color, religion, sex, age forty (40) and over, disability, veteran status, national origin, or any other characteristic protected by law.