Family Service Counselor (Elk Grove)

Join Our Team at East Lawn: Family Service Counselor Wanted

Are you someone who thrives in a role where compassion, integrity, and dedication to providing outstanding customer service are at the core of what you do? Do you have a passion for helping people make important decisions, while offering a professional and caring approach? If so, we’d love to hear from you!

Location: East Lawn Memorial Park, Elk Grove

As a Family Service Counselor at East Lawn, you will play a crucial role in helping families make important at-need and pre-need cemetery and funeral arrangements. You will provide exceptional service, assist with coordinating interments, and manage customer inquiries, all while embodying East Lawn’s Mission Statement and Values. If you possess a strong work ethic, honest character, and a genuine desire to serve others, we encourage you to apply.

Key Responsibilities:

• Work directly with families to make at-need and pre-need cemetery and funeral arrangements.
• Maintain accurate and up-to-date records, including interment books, work orders, and marker orders.
• Coordinate services with funeral homes, both East Lawn and non-East Lawn facilities.
• Assist customers with inquiries, complaints, and provide personalized service.
• Ensure all paperwork is complete and compliant with applicable laws and company policies.
• Receive and securely record cremated remains, payments, and other critical documents.
• Participate in committal services and support families during the interment process.
• Provide excellent customer service and ensure a seamless and compassionate experience for families.

Qualifications:

• A compassionate, honest, and customer-focused approach to sales.
• Strong communication skills, including a courteous and professional demeanor with both clients and colleagues.
• 3-5 years of sales experience preferred (especially in a service or customer-oriented field).
• High school diploma or equivalent required.
• Must pass the California State Life Insurance exam within six months or three attempts from the date of hire.
• Strong computer skills (Microsoft Word, Excel, Outlook; ability to complete contracts using SRS).
• Knowledge of funeral laws, mortuary pricing, and veteran benefits is a plus.
• Valid driver’s license with a clean driving record.
• Ability to lift and carry items up to 75 lbs.

What We Offer:

• Competitive compensation that includes a base hourly rate of pay, commission and bonus opportunities.
• A comprehensive benefits package, including medical, dental, and vision, Legal plan, Cyber Security Protection plan, and access to our EAP program.
• Profit sharing program to reward your hard work and dedication.
• Vacation and holiday pay to help you recharge.
• Discounts on gym memberships and pet insurance.
• A meaningful role where your work truly makes a difference in people’s lives.
• A supportive and compassionate work environment with opportunities for growth and development.
• A meaningful role where your work truly makes a difference in people’s lives.
• A supportive and compassionate work environment with opportunities for growth and development.
• Ongoing training and development in a dynamic, values-driven company.

East Lawn Mission and Values:
We believe in providing exceptional service to our families with compassion, integrity, and respect. As part of our team, you’ll be empowered to make a positive impact in your community while upholding the highest standards of professionalism.

If you are ready to join a team that values your hard work and dedication, apply today to become part of the East Lawn family!

East Lawn is an Equal Opportunity Employer. We are committed to a diverse and inclusive work environment where all qualified applicants receive equal consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. Passing a background check, pre-employment drug screen and physical abilities test is a condition of employment.