Nutritional Services Director

Job Summary : The Nutrition Services Director is responsible for the overall development and implementation of Nutritional Services for Pipeline Health. The Director plans, directs and supervises all technical aspects of the department regarding service programs, and evaluation of such programs. Responsible for the performance level for all staff members in accordance with quality standards and state, local, and federal requirements. Serving patients ranging in age from pediatrics to geriatrics. Establishes and maintains quality control procedures for the department. The Director also plays a key role in ensuring that the department is meeting its goals and objectives, and that it is compliant with all applicable regulations. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Essential Functions :

• In conjunction with other departments, formulate patient care policies and procedures for the department and collaborates with associated departments to implement policies and procedures that guide and support the provision of services.
• Maintains performance improvement activities within the department and participates in performance improvement subcommittee.
• Assures competency of all personnel in the department and education to support / auxiliary staff / departments. Maintains efficient and effective department operation while requiring compliance with all Joint Commission, state, federal, all applicable certifying bodies, and local regulatory laws, rules, regulations, standards and protocols.
• Manage operating budget and provides recommendations to executive leadership on process improvement initiatives and strategic planning to help support the growth of Pipeline Health and associated affiliates.
• Successfully partners with other leaders across Pipeline Health's system to execute system-wide strategies.
• Directs and coordinates department activities to ensure that services are provided on schedule with quality and cost objectives.
• Develops and implements strategic plans for all aspects of the department including budgets and process improvement activities. Meets market goals by achieving budgeted volume targets.
• Ensure that all operations are carried out in compliance with local, state, federal, and governmental regulations, and laws.
• Develops and trains department personnel and reviews and appraise their performance in partnership with department leaders.
• Manages financial performance, develops annual capital and operational budgets, monitors same; develops action plans of adjusting expenditures to stay within budget.
• Recommends and secures approval of major capital expense items initiating bidding process with vendors and upon approval, warding bids.
• Hires, orients, evaluates and rewards / disciplines leadership department. Ensures high engagement with personnel.
• Evaluates patient care through assessment, planning, intervention, re-evaluation, written documentation, observation, and comparison to established standards.
• Plans and maintains staffing pattern for the patient care units meeting continuity of care and acuity level needs.
• Maintaining up to date knowledge of current nutritional practices.
• Integrates the department's services with the hospital's primary functions. Provides ongoing progress reports (verbal and / or written) to their respective unit leaders, of department activities that contribute to achieving the goals of Pipeline Health (strategic plan).
• Coordinates and integrates services within their department and with other departments. Participates in multidisciplinary committees and department manager meetings and holds regular staff meetings to ensure effective communication of information. Ensures staff participate in similar activities.
• Resolve technical problems, ensuring remedial actions are taken.
• Ensures space and other resources needed for the department are allocated appropriately.
• Provides appropriate direction to employees with substandard or excellent performance to improve the employee's skills and / or behaviors. Take appropriate actions when performance is not improved or to aid the employee growth in professional aspects of the role they are assigned.
• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
• Uses AIDET in interactions with patients and family members.
• Acts with a sense of urgency when performing tasks.
• Basic unit / department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
• Reports on any equipment and or environmental issues for repair.
• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Speaks up to stop the line and escalates potential safety events if necessary.
• Completes and attends monthly training assigned.
• May float to other areas of the hospital as needed.
• Other duties as assigned.

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