What are the responsibilities and job description for the Registered Nurse Phone Triage Coordinator position at East Louisville Pediatrics Psc?
About the Organization
East Louisville Pediatrics is a private pediatric practice that strives to provide the most comprehensive, evidence-based, family-centered care possible for children from birth to adolescence. Our main location is located in St. Matthews Louisville, KY and our satellite office is in Crestwood, KY. We are a very busy pediatric practice that operates Monday through Friday with 8 providers and 2 nurse practitioners. Customer satisfaction and the ability to work as a team is a big factor with East Louisville Pediatrics.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
POSITION SUMMARY :
RN Phone Triage Coordinator will provide patient services who either need to be called by the clinic or who initiate a call to the clinic related to their health care needs. This includes scheduling appointments for the office, answers voicemails, faxes, triage questions, completes prior authorizations, pre-certifications, and referrals. The coordinator will be responsible for training new employees, offering triage advice, and making the schedule for the clinic.
ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to) :
- Provides training for new employees and triage advice to patients / coworkers.
- Create office schedule under the supervision of the Office Manager.
- Makes patient appointments and enters scheduling software. Maintains schedules as directed.
- Answers telephone, checks voicemail messages, and returns calls.
- Set up referral appointments, when necessary, in conjunction with procedures being done. Arrange other times and services when necessary for procedures.
- Reschedule appointments at the patient and provider's request.
- Answers questions regarding patient appointments or information.
- Maintains strict confidentiality and follows HIPPA.
- Speaks with providers and management about schedule issues, offering resolutions to those issues.
- Share information about patient needs with other staff members to complete care.
- Performs other duties as assigned, such as voicemails, faxes, triage questions, prior authorizations, pre-certifications, and referrals.
- Work may be stressful at time and interaction with others is frequent and often disruptive.
Full-Time / Part-Time
Full-Time
Location
East Louisville Pediatrics - Westport
Number of Openings
Position
Registered Nurse Phone Triage Coordinator
Position Requirements
JOB REQUIREMENTS (Knowledge, Skills, and Abilities) :
EDUCATION / TRAINING / EXPERIENCE :
Hourly Rate
This position is currently accepting applications.
