What are the responsibilities and job description for the Guest Experience Supervisor position at EAST Miami?
Job Description
Job Description
Guest Experience Supervisor
Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.
With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.
Ready to join us at EAST Miami?
EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.
Job Overview
This role supervises the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.
Key Responsibilities
Welcome to the core of what being a Guest Experience Supervisor is all about!
Here's the quick lowdown on what you'll do day-to-day :
- Assigns and instructs Guest Experience Hosts in details of work
- Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions
- Decides and acts based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation
- Liaise with other departments and necessary outside contracts to ensure excellent service delivery
- Handle all guest complaints and inquiries in a courteous and efficient manner
Requirements
Here's exactly what you need to excel in this role :
The Non-Negotiables (Must-Haves) :
The Cherries on Top (Nice-to-Haves) :
We've kept it short and sweet – just the essentials you'll need.
What We're Looking For : The Soul Behind the Skillset
Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.
Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.
Benefits
For Every Member of Our Family :
