Reservations Coordinator

Job Description

Job Description

Reservations Coordinator

Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at EAST Miami?

EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

This role supports all initiatives related to revenue management and distribution channels to maximize profitability of our hotels. We strategize our way to acquire business by optimising pricing, availability and forecasting demand patterns. Those who have an analytical mind and an eye for detail will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Reservations Coordinator is all about!

Here's the quick lowdown on what you'll do day-to-day :

• Answers phone calls in professional, courteous, and efficient manner using appropriate greeting and professional language
• Review of our reservation in-box, process all reservation requests, changes, and cancellations and respond to all inquiries professionally and efficiently
• Manage and / or create group blocks or master accounts with accuracy, manage telephone, fax and e-mail inquiries in a prompt and professional manner ensuring accuracy and attention to detail at all times & process group deposits as needed
• Reviews House occupancy and adhere to stop sell and critical dates. Balance room types and inventory as required by the DOCS / Reservations Manager
• Manage OTA reservations i.e enter reservations that have not interfaced, respond to guest inquiries, flag VIPs as needed

Requirements

Here's exactly what you need to excel in this role :

The Non-Negotiables (Must-Haves) :

The Cherries on Top (Nice-to-Haves) :

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For : The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family :