What are the responsibilities and job description for the Hotel Guest Services Representative position at East Mount Hospitality?
Job Summary
The Guest Service Agent plays a crucial role in ensuring a positive experience for all guests at our establishment. This position involves managing front desk operations, providing exceptional customer service, and assisting guests with their needs during their stay. The ideal candidate will possess strong communication skills and a passion for hospitality, contributing to the overall success of our hotel or resort.
Duties
- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
- Manage check-in and check-out processes efficiently, addressing any guest inquiries or concerns.
- Provide information about hotel amenities, local attractions, and services available to guests.
- Handle reservations and modifications through various channels, including phone systems.
- Conduct night audits as required, ensuring accuracy in financial transactions and reporting.
- Maintain the front desk area in a clean and organized manner.
- Assist with guest relations by resolving complaints promptly and professionally.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Uphold high standards of phone etiquette when interacting with guests over the phone.
Skills
- Strong background in guest relations and customer service within the hospitality industry.
- Experience with front desk operations in a hotel or resort setting is preferred.
- Familiarity with hotel management software and phone systems is advantageous.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent interpersonal skills to foster positive relationships with guests and team members.
- Ability to work flexible hours, including nights and weekends as needed.
- Attention to detail and problem-solving skills to address guest needs effectively.
Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests!
Job Type: Full-time
Pay: $15.50 - $18.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $16 - $18
