DC TOPTON SUPERVISOR PRIVATE FLEET DISPATCH

Get to know East Penn!

East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 20 years!

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

EOE/VEVRAA

East Penn is an Equal Opportunity Employer.  You will receive consideration for employment without regard to race, color, religion, age, sex, national origin, marital status, pregnancy, genetics, sexual orientation, gender identity or expression, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.  

Overview

East Penn is currently seeking a Private Fleet Dispatch Supervisor.  The Private Fleet Dispatch Supervisor is responsible for supervising the dispatch team to ensure the efficient and most cost-effective use of our transportation modes while not sacrificing the high level of service East Penn Mfg. is known for. This role will oversee the coordination of assigning work to the private fleet to provide an exceptional final mile solution within the Fleet Planning department.

Responsibilities

Supervises dispatch personnel; mentors and coaches team members, providing guidance regarding expectations, performance, EPM policies and proceduresOversees communications between dispatchers and private fleet driversKeeps department up to date on any Driver Hours of Service updatesTranslates field data feedback from drivers into master data tables and operational process updatesConducts local tuning of planned routes, as necessary, to address unplanned events or circumstances, while maintaining highest levels of service and efficienciesProvides order status updates and delivery confirmations for all company divisions through real-time trip monitoring within Descartes Transportation Management System (TMS)Works strategically with Sales, Planning and Operations on customer delivery requirements to help ensure a proper balance between customer satisfaction and on time deliveryResearches and troubleshoots operational issues with cross functional teams to create and implement actionable improvement plans to reduce shipment delaysEnsures any contractual obligations associated with on time delivery are being met and reviews any exceptions or penalties, providing cost analysis and corrective action recommendationsActively participates in planned versus actual gap analysis, root cause investigation and implementation of corrective actions related to final mile processesWorks with all Regional Distribution Center dispatch teams to develop center of excellenceFocused on delivering optimal business results by managing equipment availability, monitoring driver utilization and coordinating on the fly inbound freight management decisionsLeverages internal KPIs to lead continuous improvement efforts within department while supporting an evolving business; presents KPIs as needed to various departmentsWorks with strategic internal partners (sales, distribution, manufacturing) to improve service and/or reduce costsOversees the maintenance of master data tables within FPA and TMS softwareSupervises the processing of orders into and out of the TMS

Ensure orders are processed properly into the TMS and outbound shipments are planned, communicated to shipping, and executed by transportation teamsCommunicates results/feedback throughout the organization as neededPerforms other duties as requested

Qualifications

Experience & Qualifications3-5 years of related experience in Supply Chain OperationsExcellent Verbal and written communication skillsAnalytical skills and ability to lead through performance-based managementExcellent organizational skills

Preferred:East Penn work experience that includes extensive knowledge of EP procedures and practices3-5 years of experience Supervising or Managing employeesWorking knowledge of TMS products, specifically Descartes Systems Group

Education/CertificationAssociate or bachelor’s degree in related field, preferred; equivalent work experience will be considered

Skills & CompetenciesStrong critical thinking and problem-solving skills with the ability to assess issues and escalate appropriately for resolutionResults oriented with focused sense of urgencyAdvanced written and verbal communication skills including presentation abilitiesProficient in multi-tasking, prioritizing and managing time effectivelyExcellent attention to detail and accuracyOpen to coaching with the ability to apply feedbackExceptional interpersonal skills: a team player with proven ability to work across functional areas and all levels of the organizationWorking knowledge of Microsoft suite (Excel, Microsoft Word and PowerPoint)Ability to effectively supervise processesBuilds positive working relationships with staff; can effectively lead, coach/mentor and build talented, engaged, and high performing teams

East Penn Benefits

East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities