What are the responsibilities and job description for the Financial Center Manager II position at East Petersburg?
Overview
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Financial Center Manager position available at our East Petersburg Financial Center located in East Petersburg, PA, Lancaster County.
The primary responsibility of this position is to lead and manage the operations, staff and business performance of a designated Financial Center location. The incumbent will develop and implement the Center's sales and service plans to deliver a superior customer experience, initiate, retain and grow profitable customer relationships within the existing customer base and the local community, align with Consumer Business and Corporate goals and objectives, and adhere to operational risk, compliance and regulatory requirements. Level II Managers will reside in Financial Centers that require a higher degree of scope and complexity relative to Level I Managers, including a focus on external business development within the market to achieve maximum growth and profitability for the company.
Responsibilities
Plan, assign and evaluate the work of staff, screen and select candidates, provide guidance and coaching, establish individual goals and objectives, monitor volume, workflow and quality, manage performance to include conducting performance appraisals, make pay recommendations, partner with Human Resources to resolve employment related issues
Develop and implement the Financial Center’s business plan to drive efforts of the Financial Center Sales and Service staff to achieve established goals for new and existing customers, oversee the application of Fulton’s Sales Management Process, monitor and evaluate individual and collective progress
Build and maintain knowledge and network of local community, engage individuals, local small businesses, business groups and community organizations, identify and research business banking opportunities, develop and implement plans to market FFC products and services, participate directly in sales engagements and activities, represent Fulton as a positive influence bringing value to the local community
Oversee the implementation of established internal operating processes and procedures, ensure adherence to all risk management and compliance initiatives and applicable regulations, evaluate operating efficiency of the Center and make adjustments to maximize efficiency, profitability and deliver the optimal customer experience, resolve escalated customer issues
Contribute to and promote broader business and corporate initiatives, consistently message to staff and other stakeholders in support of the Bank’s strategic goals, lead Center team through organizational change, partner with the Commercial segment, support business planning, champion culture activities, participate in specified focus groups and task forces as appropriate
Qualifications
Education
Bachelor Degree or the equivalent experience. Specialty : Business or other applicable. (Required)
Experience
5 or more years Banking, Financial Services or Sales. (Required)
3 or more years leading Sales, Operations or Risk Management. (Required)
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