What are the responsibilities and job description for the Automotive Service Manager position at EAST SIDE AUTO?
EAST SIDE AUTO REPAIR IS HIRING!
About the Company:We are a high-volume, fast-paced, family-owned and operated automotive repair shop specializing in both commercial and light-duty vehicles. We are committed to providing top-notch service and quality repairs to our customers. Our team is looking for a skilled and experienced Service Manager to lead the shop operations and maintain a high level of customer satisfaction.
Job Description:As the Service Manager, you will oversee day-to-day operations of the service department, manage a team of technicians, and ensure timely, high-quality repairs. Your role will include managing customer relations, scheduling, inventory management, and driving overall productivity. We are looking for a motivated individual with a strong background in automotive repair, excellent leadership skills, and a commitment to delivering exceptional customer service.
Responsibilities:
· Oversee and manage the service department's operations to ensure smooth workflow.
· Manage a team of automotive technicians, ensuring they meet productivity and quality standards.
· Coordinate service schedules for commercial and light-duty vehicles.
· Develop and implement customer service strategies to maintain high customer satisfaction.
· Handle customer inquiries, estimate repair costs, and ensure all necessary approvals are obtained.
· Monitor inventory levels, order parts, and ensure adequate stock for repairs.
· Track repair progress and maintain clear communication with customers.
· Ensure compliance with safety regulations and shop policies.
· Train and mentor technicians to improve skills and performance.
Qualifications:
· At least 5 years of experience in automotive repair, with a minimum of 3 years in a supervisory or management role.
· In-depth knowledge of automotive systems and repair procedures, particularly for commercial and light-duty vehicles.
· Strong leadership skills with the ability to motivate and manage a team.
· Excellent customer service and communication skills.
· Ability to manage service scheduling, work orders, and shop workflow efficiently.
· Familiarity with shop management software and repair tracking systems.
· MUST BE WELL VERSED WITH COMPUTERS!
· Valid driver’s license; ASE certifications are a plus.
Benefits:
· Competitive salary (based on experience).
· Paid time off and holidays.
· Opportunities for professional development and training.
· Positive and dynamic work environment.
How to Apply:If you are an experienced Service Manager with a passion for delivering high-quality service and managing a busy automotive repair shop, we want to hear from you!
NOT AFRAID TO PAY FOR THE RIGHT PERSON!
Job Type: Full-time
Pay: From $100,000.00 per year
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Management: 3 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Worcester, MA 01604 (Required)
Ability to Relocate:
- Worcester, MA 01604: Relocate before starting work (Required)
Work Location: In person
Salary : $100,000
