What are the responsibilities and job description for the Retention Specialist position at East Tennessee State University- Dept. of Internal...?
***APPLY DIRECTLY ON THE ETSU WEBSITES AT jobs.etsu.edu/postings/31112
The ETSU HIV Center of Excellence is accepting applications for a Retention Specialist to join our multi-disciplinary Clinical Team. We have recently expanded our clinical and support services to reach a broader geographic range of patients in the Tri-Cities area with the opening of a new clinical site in Kingsport. This position will serve patients at both our Johnson City and Kingsport locations and play a crucial role in providing care to both HIV-infected and HIV at-risk patient populations.
Responsibilities include providing comprehensive support to HIV-infected and HIV at-risk patient populations by offering medical, social, and practical assistance. This includes establishing relationships with multi-disciplinary team members and community resources to assess and improve the patient’s support systems and minimize barriers to care. This position is responsible for linking patients to care, identifying and assisting patients at risk of falling out of care, providing education, skills training and support on HIV and adherence, scheduling appointments, making reminder calls, following up on missed appointments, coordinating food and transportation assistance, and maintaining patient records and databases.
If you are passionate about healthcare and eager to contribute to a team committed to excellence in HIV care and prevention, we invite you to apply.
Position contingent upon grant funding
Knowledge, Skills and Abilities
- Knowledge of the range of social services available to HIV/AIDS patients
- Knowledge of medical diagnostic coding and scheduling practices.
- Knowledge of computer programs and databases
- Ability to establish constructive relationships with people from diverse backgrounds.
- Ability to communicate effectively.
- Ability to develop and maintain positive interpersonal relationships.
- Ability to organize and maintain patient records.
- Ability to work independently.
Required Qualifications:
- High school diploma/GED
- Two (2) years experience in scheduling medical procedures and appointments.
- General HIV disease knowledge; must complete 8 hours of CEUs pertaining to HIV/ AIDS annually.
Preferred Qualifications
- Experience working with HIV/ AIDS in a medical office/ healthcare facility.
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The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:
- Paid time off & leave
- 17 paid holidays
- Educational Assistance
- Health and life insurance
- Retirement
- Access to University facilities and services and much more!
Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/.
ETSU is an equal opportunity employer.
Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position’s essential functions satisfactorily with or without reasonable accommodations.
Job Type: Full-time
Pay: $16.84 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Johnson City, TN 37614: Relocate before starting work (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $16.84 per hour
Shift:
- 8 hour shift
Work Location: In person
Salary : $17