Care Coordinator (RN)

Posting Details

Position Information

Job Title

Care Coordinator (RN)

Department

Office of Practice

Pay Grade

Job Category

Administrative

Job Summary

East Tennessee State University, College of Nursing, is seeking a Care Coordinator (RN) at the Johnson City Community Health Center (JCCHC), a state-of-the-art facility on par with any of its kind in the United States. Funded by a generous grant from the U.S. Department of Health Resources and Services Administration, it was established through the vision of leaders at ETSU, the College of Nursing and the College of Clinical and Rehabilitative Health Sciences, all of whom are dedicated to providing access to basic health care services for all in our community and region.

Eligible for Sign-On Bonus - $500 after 30 days. $1000 for continued employment after 6-months within the CON OOP department as an initial sign-on bonus. A sign-on bonus is not eligible when transferring or being promoted to a new position within the CON OOP.

The Care Coordinator partners with chronically ill or high-risk patients, their families, healthcare providers, and community resources to ensure timely access to care, increase preventative services, and reduce hospital readmissions and emergency visits. By developing personalized care plans and offering culturally appropriate education, the Care Coordinator empowers patients to manage their health more effectively and improves adherence to treatment.

This role involves daily one-on-one patient meetings, coordinating follow-ups with healthcare teams, and connecting patients to community resources. Success in this role leads to better patient outcomes, increased satisfaction, and reduced healthcare costs. The FLSA status (exempt or non-exempt) will depend on the incumbent's entry salary.

The value of employment at ETSU goes far beyond salary. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including paid time off & leave, paid holidays, health and life insurance, retirement, access to University facilities and services, and much more! Check out the ETSU Human Resources Benefits page for additional information. .

ETSU is committed to ensuring that our students, faculty and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity / Affirmative Action employer.

Disclaimer : The job summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list if all responsibilities, duties and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.

Knowledge, Skills and Abilities

• Evidence of essential leadership, communication, education, and counseling skills.
• Proficiency in communication technologies (email, cell phone, etc.).
• Highly organized with the ability to keep accurate notes and records.
• Experience with health IT systems and reports is desirable.
• Local knowledge about and connections to community health care and social welfare resources is desirable. The ability to speak a relevant second language is desirable.
• Core values consistent with a patient- and family-centered approach to care.
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal, and nonverbal.
• Demonstrates a positive attitude and respectful, professional customer service.
• Acknowledges patients' rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.
• Proactively acts as a patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizing opportunities for improvement to meet patient concerns.
• Proactively continues to educate self on providing quality care and improving professional skills.

Physical Demands

The physical demands described here represent those that must be met by the employee to successfully perform the essential functions of this job across various settings in the classroom, simulation, clinical, and / or community as required and / or needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally required to position themself and balance. The employee must occasionally move (including lift, carry, push, and pull) up to 100 pounds or more. The employee must be able to perceive and respond to sounds and alarms; communicate effectively with others; be able to observe and monitor situations and details at close range in full and dimmed light. The employee may be required to move and / or stay in a stationary position in various settings for up to 12 hours at a time in addition to preparing and closing a clinical shift. Rapid mobility may also be required on occasion. Physical expectations of an assigned clinical facility may vary and be subject to change.

Stress levels may be high due to frequently dealing with numerous students, patients, family members, and other healthcare providers. This position demands concentration and the ability to work in emotionally charged situations.

Required Qualifications

Preferred Qualifications

Salary

Based on experience

Posting Detail Information

Posting Number

AS01492P

Is this position subject to a criminal background check?

Is any part of the funding for this posting coming from a grant or outside funding source?

FLSA Status

Dependent Upon Salary

Open Date

01 / 15 / 2025

Close Date

Open Until Filled

Special Instructions to Applicants

Administrative / Professional positions are only required to be posted for a minimum of fourteen (14) calendar days. The closing date for this posting is subject to change without notice to applicants.

Transcripts must be submitted to be considered for review (unofficial transcripts or a copy of the transcript is acceptable for application purposes). Official transcripts may be required upon hire.

Pursuant to the Centers for Medicare & Medicaid Services (CMS) Vaccine mandate, candidates may be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

Salary : $500