What are the responsibilities and job description for the PRN Patient Care Representative (JCCHC Dental Clinic) position at East Tennessee State?

Posting Details

Position Information

Job Title PRN Patient Care Representative (JCCHC Dental Clinic) Department Office of Practice Pay Grade 6 Job Category Temporary Job Summary

The ETSU College of Nursing, Office of Practice, is seeking a PRN Patient Care Representative for the Dental Clinic located at the Johnson City Community Health Center.

The Patient Care Representative will provide clerical support for the dental clinic, including :

Answering phone calls and assisting with phone requests and information.
Handling confidential medical records.
Bookkeeping and other financial transactions.
Handling money.
Ordering and maintaining office supplies.
Data input and calculations.
Assisting the Dental Clinic Manager and other professional staff with correspondence and record-keeping.
Facilitating communication between a limited English proficiency patient and the provider and staff.
Utilizing online computer systems such as Outlook and other hospital software.
Working with special projects.
Other duties as assigned.

This position MAY have the potential to become a regular full-time position. ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity / Affirmative Action employer.

Disclaimer : The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.

Knowledge, Skills and Abilities

Knowledge of business English, punctuation, and spelling.

Ability to make mathematical computations.

Ability to use computer applications for word processing, spreadsheets, and databases in Windows environment.

Ability to use standard office equipment.

Ability to organize and prioritize multiple tasks.

Ability to work with diverse employees and patients.

Ability to communicate effectively.

Ability to work independently and as part of a team.

Ability to handle multiple tasks simultaneously.

Ethical Competency :

Knowledge and understanding of, and the ability to abide by, health center policies on patient confidentiality, informed consent, non-discrimination and by code of ethics and standards of practice.

Interpersonal and Customer Services Skills :

Ability to project positive attitude about the health center and offers services to ensure positive experience.

Ability to work as a team with colleagues and providers.

Ability to address concerns raised during or after an encounter by encouraging provider to make appropriate referral and / or assisting with making of appointment with right resource and booking interpreter as needed.

Organizational Skills :

Ability to work well under pressure to manage stressful situations.

Ability to be flexible to meet scheduling needs and handle often unpredictable changes.

Ability to use sound judgement and confidence.

Ability to handle multiple tasks.

Ability to be detail-oriented and accurate.

Required Qualifications

High School diploma or equivalent.

One (1) year of clerical, administrative and / or customer service work experience.

Preferred Qualifications

Experience with Eaglesoft or other electronic medical records system.

Two (2) or more years of experience in a healthcare office setting.

Dental experience.

Salary based on experience

Posting Detail Information

Posting Number SS01724P Is this position subject to a criminal background check? Yes Is any part of the funding for this posting coming from a grant or outside funding source? Yes Open Date 02 / 05 / 2025 Close Date Open Until Filled Yes Special Instructions to Applicants

Support Staff positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants. All positions at East Tennessee State University are contingent upon sufficient funding.

Supplemental Questions

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Documents Needed To Apply

Required Documents

Resume

Cover Letter

Optional Documents

Other

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PRN Patient Care Representative (JCCHC Dental Clinic)

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