What are the responsibilities and job description for the Float FSR/Teller position at East Texas Professional Credit Union?
Acts in a lead role in assigned branches as determined by business needs. Acts as a liaison between the member and the credit union. Performs a broad variety of member service including opening and closing accounts, and all aspects of consumer lending. Responds to member inquiries regarding Credit Union services and performs a variety of account maintenance. Cross sells products and services.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Travels to all branch locations as assigned by management. Flexibility in scheduling is essential to provide leadership in branches as business needs dictate.
2. Opens all types of new deposit accounts offered by the Credit Union. Includes qualifying members for membership, interviewing members to determine needs, and processing requests via online system(s).
3. Completes all aspects of the consumer lending process for members. Includes completing consumer loan interviews to determine member needs and refer appropriate products, calculating terms and charges, receiving/reviewing/processing all appropriate paperwork, and closing/disbursing loans in accordance with Credit Union policies and procedures.
4. Services existing members. Includes interviewing members to determine needs, processing requests via online system(s), completing account maintenance requests and appropriate forms, completing verifications of deposit, transferring funds, balancing accounts, and closing accounts.
5. Promotes credit union products and services based on member needs. Actively cross sells products and services.
6. Responds to member requests. Includes quoting loan payoffs and NADA vehicle values, and providing credit rating information and credit counseling.
7. Resolves member issues directly or coordinates resolution with appropriate ETPCU personnel.
8. Provides prompt, professional, courteous service in-person, via telephone and through electronic media, including e-mail as directed.
9. Develops and maintains comprehensive knowledge of all credit union products and services that are processed or promoted by Financial Service Representatives.
10. Develops and maintains comprehensive knowledge of all credit union policies and procedures, rules and regulations.
11. Contributes to productive, professional work environment through positive, courteous interactions with ETPCU personnel. Includes assisting other departments as directed and maintaining communication with management regarding area activities and challenges.
12. Safeguards member information by applying the highest level of confidentiality regarding member interactions with the Credit Union and securing all member information in public work areas.
13. Performs teller duties as directed. Includes cashing checks, receiving deposits and loan payments, and balancing cash drawer in teller area.
14. Attends all required meetings and training sessions.
15. Maintains a clean, professional work environment.
16. Performs other duties as assigned.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
High school graduate or equivalent.
REQUIRED KNOWLEDGE:
Thorough knowledge of member services and products provided.
EXPERIENCE REQUIRED:
Three to five years of banking experience preferred.
Lending experience required.
SKILLS/ABILITIES:
Excellent communication and public relations skills.
Professional appearance, dress, and attitude.
