What are the responsibilities and job description for the Appointment Scheduler position at East Valley Center for Pulmonary and Sleep...?
Job Summary
We are seeking a friendly, compassionate, and VERY organized front office person to join our team.
You must have at least 1 year experience with answering phones and scheduling appointments for a medical facility. Bilingual candidates are encouraged to apply. Someone with clinical medical experience is also encouraged to apply. Candidate must be upbeat, energetic, compassionate and engaging with the patients.
Responsibilities and Duties are as follows, but not limited to
- Answering incoming calls
- Scheduling appointments for 5 providers (this includes gathering patient demographic information, insurance information (knowing if we take their insurance) and asking specific questions that are crucial to our practice
- Following scheduling guidelines for each provider and office policies
- Transferring calls to appropriate extensions
- Tasking providers and office staff with patient questions/concerns
- Call patients to schedule appointments
- Answer patient questions and provide assistance and directions when necessary
- Field all phone calls that arrive using our general office number
- Utilize our medical office software to schedule new and follow-up appointments for our patients
- Register new patients and update necessary records
- Maintain confidentiality of all patient records
Qualifications and Skills
- High school diploma or equivalent
- Completion of a certificate program preferred
- Friendly and compassionate disposition
- Excellent organizational and time management skills
- Strong interpersonal communication skills
- Ability to work independently or as part of a team
- Dedication to maintaining confidentiality of all patient records
Benefits
Health insurance
401k
PTO
Sick time
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid sick time
- Paid time off
Medical Specialty:
- Pulmonology
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Work Location: In person
Salary : $17
