What are the responsibilities and job description for the Customer Service Representative position at East West Avionics LLC / Kamaka Air LLC?
FLSA Classification: Non-Exempt Schedule: Part-time
Supervisory Responsibilities: No Reports to: Operations Manager
Company Overview
Kamaka Air provides tailored air charter services, specializing in both passenger and special cargo flights. With a commitment to safety, efficiency, and customer satisfaction, we cater to a diverse range of clients, including businesses and private individuals seeking flexible and reliable air transportation solutions.
Job Summary
The Customer Service Representative is responsible for servicing and supporting the customers of Kamaka Air. In addition to serving our customers, the Customer Service Representative is responsible for data entry and recordkeeping, and ensuring that all cargo is documented in accordance to company policy and regulatory compliance.
Key Result Areas
- Customer Service and Support
- Data Entry and Recordkeeping
- Cargo Documentation
Job Responsibilities
- Customer Service and Support
- Provide information to customers regarding available air cargo services, rates, and shipment schedules.
- Manage and process air cargo bookings by coordinating with clients and internal teams.
- Maintain knowledge of pricing structures and any applicable promotions.
- Notify customers of any delays or issues affecting their shipments and offering alternative solutions.
- Data Entry and Recordkeeping
- Ensure that all customer interactions, bookings, and sales activities are properly logged for future reference.
- Ensure that all relevant booking details, such as cargo weight, dimensions, and special handling instructions, are accurately recorded.
- Generate reports on sales performance, booking trends, and customer interactions.
- Cargo Documentation
- Input cargo booking information into the company’s systems and maintaining accurate records of all transactions.
- Prepare and verify all required documents for shipments, such as air waybills, customs declarations, and manifests.
- Communicate special handling requirements or priority shipments to the operations team.
- Weighs, and measures items to determine costs using established rates.
Perform other duties as assigned.
Physical Duties and Requirements
- Ability to sit for extended periods at a desk and use a computer.
- Ability to lift and carry up to 50 pounds.
- Must be able to adhere to process protocol.
- Must be able to apply established protocols in a timely manner.
- Must be able to communicate with employees regarding concerns in a confidential manner.
- Occasional travel between office locations or to off-site meetings/events.
Preferred Qualifications
- High School diploma or equivalency preferred.
- Possess a valid driver’s license, ability to obtain an Airport Motor Vehicle Operating Permit, and the ability to obtain certification to operate forklift trucks for the purpose of loading and unloading freight.
- Available to work various shifts including weekends and holidays.
Kamaka Air is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, Kamaka Air complies with applicable state and local laws governing nondiscrimination in employment in every location where Kamaka Air has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
Job Type: Part-time
Pay: $20.00 per hour
Shift:
- Morning shift
Work Location: In person
Salary : $20
