What are the responsibilities and job description for the Business Operations Coordinator position at East West Bank?
Company Overview
Since 1973, East West Bank has been a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West.
Sustainability and Growth
We help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. Our sustained growth and expertise in industries like real estate, entertainment, media, private equity, venture capital, and high-tech build sustainable businesses and expand our associates' potential for career advancement.
We are headquartered in California and are a top-performing commercial bank with an exclusive focus on the U.S. and Greater China markets.
A Commitment to Integrity
With a strong foundation, enterprising spirit, and commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Job Description
Business Support Analyst Role
This position is part of the Centralized Operations Administration department and will be reporting to the Business Support Manager.
Responsibilities
- Work closely with Centralized Operations department managers to write and edit standard operating procedures and/or create customized presentations, training materials, etc.
- Reviews, proofreads, and checks qualitative and quantitative content for accuracy.
- Plan, prepare, and facilitate training sessions (both in-person & virtual), conference calls, and meeting presentations as well as communications for the departments.
- Maintain the inventory and maintenance of standard operating procedures, presentations, and training.
- Stay abreast of banking operations, trends, and regulatory changes that could impact the division.
- Multi-tasking and ability to handle a high volume of requests/projects in a fast-paced environment.
- Assist with testing and setting up of process controls tied to the banks core and ancillary deposit applications. Track system issues to identify root cause and confirm issue resolution.
Qualifications
- Strong experience with branch operations policies and procedures.
- Must have strong organizational and problem-solving skills.
- Possess strong oral and written communication skills, as well as strong presentation skills.
- Proficiency with key PC software (Word, Excel, PowerPoint, Visio, Project);
- Project management, planning, and organizational skills.
- Strong influencing skills.
- Comfortable with rapid pace and ambiguity.
- Ability to work independently and with cross-functional teams.
