Mortgage Loan Portfolio Servicing Manager

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Responsibilities

• Develop, maintain and implement policies and procedures for loan default management and loan servicing operations focusing in the New York region.
• Responsible for working with foreclosure attorneys, loan maintenance, loan servicing, reporting, payoffs, collections, and Loss Mitigation functions.
• Manage servicers to ensure adherence to service level agreement including pricing
• Evaluate processes performed by servicers to reduce business and reputational risk to the organization.
• Oversee and manage all mortgage delinquency activities including all foreclosure and loss mitigation efforts ensuring compliance with all, state, federal and investor guidelines.
• Monitor loan default rates, trends, and performance metrics to identify areas for improvement and implement proactive strategies to minimize risk exposure.
• Collaborate with internal stakeholders including real estate, legal, compliance, and risk management teams to ensure adherence to regulatory guidelines and best practices.
• Oversee loss mitigation cases such as repayment plan, forbearance, modification, deed in lieu, shortsale workout strategies, foreclosure processes, and other remediation activities to maximize recovery outcomes and mitigate financial losses.
• Review and make recommendations for foreclosure, workout loans, short sales, deed in lieu and charge off when appropriate.
• Responsible for meeting agenda and presentation oversight including loan-level review of outstanding matters for review including Foreclosure and Loss Mitigation recommendations.
• Continuously assess and optimize departmental processes and systems to enhance operational efficiency and customer service experience.
• Prepare and present regular reports to senior management on loan default and servicing performance,trends, and key issues.
• Maintain knowledge of current Servicing Compliance Regulations including CFPB, NCUA, Foreclosure, Loss Mitigation, and other servicing related regulations.
• Manage and oversee HELOC servicing portfolio including but not limited to; Payment Processing, Payoffs, Reconveyances, Promos, Maturities, Forbearances, and related Loss Mitigation efforts.
• Manage and prepare for internal and external audit examinations including Investor required audits.
• Act as primary contact and escalation point for operational and servicing issues related to servicer and in-house servicing complaints.
• Refer CRA eligible loans
• Sell mortgage loan notes (when applicable) at par or higher
• Work with Corporate Accounting both internally and with servicer to ensure applicable reconciliation is completed in a timely manner.

Qualifications

• Bachelor's degree (BA) from a four-year college or university preferred.
• Minimum of 5 years of relevant experience in real estate loan default management and servicing.
• Minimum of 3 years in a supervisory role is preferred (preferably in lending/banking or financial services environment).
• In-depth knowledge of NY loan servicing practices, foreclosure laws, loss mitigation strategies, and regulatory requirements.
• Strong leadership and communication skills with a proven track record of building and managing highperforming teams.
• Analytical mindset with the ability to interpret data, identify patterns, and make informed decisions to drive business outcomes.
• Proficiency in industry-specific software and technology platforms.
• Excellent oral, written, and presentation communication skills and the ability to communicate with all levels of employees.
• Demonstrated ability to work in a fast-paced, deadline-driven environment.

Compensation

The base pay range for this position is USD $105,000.00/Yr. - USD $150,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

Salary : $105,000 - $150,000