What are the responsibilities and job description for the Resident Services Coordinator - Spire position at East West Family Of Companies?
Description
The Resident Services Coordinators are the familiar faces providing a welcome greeting to all residents and guests. In order to provide a resort level of service, the Resident Services Coordinators will be responsible for upholding the highest standards of professionalism. Some of the job responsibilities include answering telephones, assuring building access and key control as well as security, logging deliveries for residents and coordinating package pick-up and delivery, providing neighborhood information and responding appropriately in emergency situations.
SCHEDULE : Saturday and Sunday 5 : 00 pm to 10 : 00 pm
Essential Duties and responsibilities :
- Answering telephone
Provide general building information
Log all income package
Mark package with unit number & date clearly & visibly
Verifying all keys released from Association's key bank have been authorized by Owner / Resident
Have owner fill out Broker Key Release
Fill out Move Check list
Use designated system for routine building walks
Other Duties and Responsibilities
Minimum Requirements
Knowledge / Skills and Experience
Education and / or Experience
Experience in customer service / administrative field i.e. hotel, property management, F&B, retail, receptionist. High School Diploma or equivalent.
Language Skills
Ability to read and comprehend instructions, correspondence, and memos.
Ability to write correspondence emails. Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively listen and comprehend homeowner, guest or vendor requests and concerns.
Ability to speak effectively before groups of customers or employees of organization in English.
Knowledge of Spanish a plus.
Equipment Utilized
Computer, desk phone, key bank machine, copier / printer, tablet
Computer Operations
Microsoft Office (Word, Excel, Outlook)
Building Link
Key bank and fob system
Internet Explorer
Mathematical and Reasoning Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Hourly Wage : $19-21
Salary : $19 - $21
