What are the responsibilities and job description for the Front Desk Agent position at East West Hospitality?
$500 SIGN ON BONUS!
Are you passionate about creating unforgettable guest experiences? At Frontgate | Avon, we’re looking for enthusiastic Front Desk Agents to be the heartbeat of our guest experience. From warm welcomes at check-in to fond farewells, you’ll ensure every stay is seamless, memorable, and filled with genuine hospitality. If you thrive on creating connections, solving challenges, and making guests smile, we want to hear from you!
Why Join Us?
At Frontgate | Avon, enjoy Onsite Parking, easy location to access outside the resort gates, convenient scheduling (no super early or late-night shifts).
What You’ll Do:
- Provide a warm, professional welcome to guests, handling check-ins, check-outs, and reservations efficiently and with care
- Deliver exceptional customer service by addressing guest needs and concerns promptly, striving to exceed expectations
- Collaborate with housekeeping and maintenance teams to ensure smooth communication and timely support for guest and owner requests
- Manage incoming and outgoing mail and packages, and assist with administrative tasks including filing, data entry, and record-keeping
- Maintain a clean, organized front desk area to support a safe and well-maintained property environment
Location: Frontgate | Avon, CO
Start Date: ASAP
Employment Type: Full-Time, Seasonal
Pay Rate: $23-25/hour, depending on experience; sign on bonus paid half after 30 days and half after 90 days from date of hire.
Schedule: Typically 8:00am-6:00pm in summer and winter; 8:30am-5:00pm in the off-season. Some weekends and holidays required. Flexible scheduling available, 4-5 days per week based on operational needs.
Posting Closing Date: 5/1/2025 (or when filled)
Minimum Requirements:
The ideal candidate will have a high school diploma or equivalent (preferred) and previous front desk experience is a plus. They should maintain a professional appearance and possess a friendly, helpful demeanor to address guest needs and concerns. Strong verbal and written communication skills are essential for interacting with guests and colleagues, along with the ability to multitask efficiently, handling calls, check-ins, and more simultaneously. Familiarity with property management systems, phone systems, and basic computer applications is important, as is the ability to collaborate effectively with other staff members to ensure smooth operations.
Benefits & Perks
Onsite Parking, easy location to access outside the resort gates, convenient scheduling (no super early or late-night shifts). 401(K) Plan with Discretionary Employer Match; Paid Sick Time; Winter Incentive EPIC Merchant Pass Program (eligibility dependent on start date); Career Development Trainings; Discounts at Eye Pieces & Venture Sports; Sabbatical Program; $500 Referral Program; Employee Assistance Program
Why East West Hospitality
At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
Salary : $23 - $25
