What are the responsibilities and job description for the Aura Owner Services Agent position at East West?
The Aura Owner Services Agents are the key contact for all owners and guests of Aura. They will act as the liaison between the owners, guests and all internal Snowmass Mountain Lodging departments to ensure that all owner and guests needs are met in a timely and satisfactory manner.
- Keep owners informed about fun, personalized events and opportunities in the Roaring Fork Valley before their arrival. Assist with reservations for local restaurants, tours, spas, rentals and ski school.
- Help arriving owners and guests get luggage from the Aura the garage.
- In conjunction with Snowmass Mountain Lodging, help with grocery requests to ensure that groceries are stocked for owner / guest arrival.
- During prime season, stock self-serve coffee and snack bar and stock and monitor self-serve après ski bar.
- Provide owners and guests luge shuttle services in Base Village.
- Sign for and sort arriving packages for owners and guests in package room.
- Oversee implementation of the Aura and Base Village Parking Management Plan. Coordinate any overflow parking situation, as well as guest parking.
- Regular walks of the property to make sure that common areas are clean (Auto court, delivery pull off, garage, spa, lounge, ski and bike storage).
- Work with SML maintenance and housekeeping teams to inventory, order, restock, and maintain all common-area supplies
Location: Snowmass Mountain Lodging
Start Date: June 1st 2025
Employment Type: Full Time Part Time Seasonal
Schedule: Flexible schedule, some nights, weekends and holidays required
Pay Rate: $25 an Hour
Benefits & Perks:
- 401(k)
- Paid Sick Time
- Discounts at Eye Pieces & Venture Sports
- $500 Referral Program
- Employee Assistance Program
Fill By: June 1st 2025
Open Until: Filled
- High School graduate or equivalent experience required. College degree a plus. Prior experience in hospitality or guest service industry required.
- Computer knowledge including but not limited to proficient skills in Microsoft Office, Alice,Track preferred.
At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at eastwest.com.
Salary : $25
