Catering and Conference Services Manager

Are you interested in working for the company that won No.1 Large Company in the Colorado Top Work Places Award AND voted the No.1 Ski Resort in Colorado by Travel & Leisure, if so join our team at Viceroy Snowmass, managed by eastwest Hospitality!

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is "Do the Right Thing" - Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. We believe in doing the right thing for each other and our communities. That starts by living true to our core value, embracing diversity. These principles are always top of mind and are never in question. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We ensure that your employee experience is just as rewarding as our guest experience.

Location: Viceroy Snowmass - Snowmass Village, CO

Start Date: ASAP

Employment Type: Full Time, Year Round

Schedule: Flexible schedule, some nights, weekends and holidays required

Pay Rate: $75 - $80k

Benefits & Perks:

• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• Ski Pass or Equivalent Bonus "Winter Season" only
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $500 Colleagues Referral Program
• Employee Assistance Program

Apply by - March 15th 2025

Open- Until Filled

Essential Functions:

• Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving quarterly sales goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls
• Conduct property tours and entertain planners of meetings, social events, and weddings

• Develop menus and agendas, ensure BEO’s are issued, and complete all pertinent correspondence with outside vendors to finalize programs
• Maintain current information on and monitor booking trends
• Responsible for booking and handling any large restaurant reservations in our private dining room for parties of 10 to 25 people that require a banquet event order
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Manager Meeting, Morning Event Sales Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Menu Tastings, and Planning Visits.
• Coordinate the sales efforts between sales department and event sales to ensure proper utilization of function space to yield maximum revenues
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report
• Keep Director of Catering and Group Sales promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate
• Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events
• Comply with Viceroy and Eastwest standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
• Assist Group Event Services Department as required, particularly during large group movements
• Assist with all guest inquiries within the Sales/Event Sales/Group Services Department, including assistance with high telephone volume and walk-in site inspections
• Perform other tasks or projects as assigned by hotel management
• Be fully versed in the facilities and capabilities of the resorts competitive set
• Maintain a visible presence in the community through involvement with Industry associations
• Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at eastwest.com.

Education: College Education preferred

Experience: 3-5 years previous catering sales experience, minimum 3 years of wedding sales & servicing

Requirements

• Exceptionally strong ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy
• Strong selling and interpersonal skills, high level of creativity and attention to detail
• Ability to handle multiple tasks and make decisions in a fast-paced client driven environment
• Track record of developing long term relationships and contacts
• Ability to quickly evaluate alternatives and decide on a plan of action
• Ability to work under pressure and deal with stressful situations during busy periods
• Ski Resort experience preferred

East West Hospitality is an equal opportunity employer and participates in E-verify.

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each and every guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

Apply at jobs.eastwest.com