Director of Housekeeping

Viceroy Snowmass, located in Snowmass Village, CO is looking for a Director of Housekeeping to join our team. It is an exciting time at Viceroy Snowmass as we are ramping up to open our new tower, Cirque in the near future!

Duties Include:

• Knowledge of purchasing, inventory controls, supplies, chemicals and equipment.
• Keeps the housekeeping team focused on guest satisfaction.
• Ensures guest rooms and all accommodations, public areas and colleague areas are cleaned according to operating standards.
• Creates, maintains and ensures compliance with all housekeeping standards and procedures.
• Directs colleagues to strive for continuous improvement and excellence in all areas of responsibility.
• Adheres to an effective inspection program including rooms, public areas, colleague work and locker areas, storage areas and laundry areas.
• Assists with hotel general cleaning schedule and manages execution of work.
• Understands and communicates to colleagues the operating and maintenance procedures of all departmental equipment.
• Can effectively evaluate and implement new cleaning techniques, supplies and equipment.
• Ensures guest room status is communicated to the Front Office in a timely and efficient manner.
• Maintains a strong working relationship with Front Office to ensure effective communications for operational issues.
• Oversees the coordination of turndown service and special needs of VIPs
• Provides effective lost and found procedures.
• Coordinates with Engineering on guest maintenance needs.
• Ensures that all colleagues of the housekeeping department understand and comply with Loss Prevention policies to prevent accidents and control costs.
• Empowers colleagues to provide excellent customer service. Establishes effective and clear guidelines so colleagues understand expectations and parameters.
• Ensures regular and on-going communication is happening in all areas of responsibility to communicate expectations and recognize performance.
• Effectively interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Observes service behaviors of colleagues and provides individual feedback to individuals; continuously strives to improve service performance.
• Each colleague is expected to carry out all reasonable requests by management which the colleague is capable of performing.
• Executive team member and leader of hotel property.

Location: Viceroy Snowmass, Snowmass village, CO

Start Date: ASAP

Employment Type: Full-Time, Year-Round

Schedule: Flexible schedule, some nights, weekends and holidays required

Pay Rate: $90k- $100k

Benefits & Perks:

• Health Insurance - Choose from two plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• Ski Pass or Equivalent Bonus
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Discounts at Eye Pieces and Hotel discounts
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

Open - Until Filled

Apply by - March 15th

• High school diploma or equivalent required
• 2-3 years of previous housekeeping or front office experience required
• Must be fluent in English
• Must be able to lift objects up to 50 pounds and be able to stand on his/her feet for a long period of time
• Computer & phone communication skills
• Excellent guest service skills

Why East West:

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.

East West Hospitality is an equal opportunity employer and participates in E-verify.