Front Desk Agent - Highlands Lodge

Welcome to Highlands Lodge, where every guest interaction is an opportunity to create an unforgettable mountain experience. We're seeking a Front Desk Agent who transforms ordinary moments into extraordinary memories. Ready to make your mark at the intersection of luxury and adventure? Let's talk about your next chapter in mountain hospitality.

Create Excellence: Picture yourself as the curator of first impressions, where your warm welcome sets the tone for exceptional stays. From our sophisticated front desk to our pristine pool area, you'll orchestrate the details that elevate guest experiences from memorable to magnificent. Your natural grace shines as you guide new arrivals through their mountain sanctuary, maintain the heartbeat of our mail room, and ensure every guest request is fulfilled with style. Tech-savvy yet personally engaging, you make complex operations look effortless while keeping our mountain paradise running smoothly.

What's Hot: On-site parking, eligible for Epic Merchant Ski Pass or $ equivalent (depending on start date), ski-in/ski-out access, employee locker rooms

Location: Highlands Lodge
Start Date: 04/13/2025 or ASAP
Employment Status: Full Time/ Part time, Year Round
Schedule: Afternoon/Evening shifts, 8-10 hours per day between 1pm - 9pm
Pay Rate: $23 - $23.50 per hour, depending on experience, plus tips
Posting Close Date: Open until filled

The right candidate will understand that hospitality is an art form. Your communication flows as smoothly as our groomed runs, and your ability to anticipate needs borders on telepathic. You bring a professional demeanor that's authentic and engaging, making every guest feel like they've found their mountain home. Tech doesn't faze you, physical activity energizes you, and if you speak multiple languages? Even better.

Benefits & Perks:

In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Winter Incentive Program for full-time employees, and generous Paid Time Off. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

Why East West:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.