Spa Operations Manager

Embrace Leadership at Spa Anjali - Spa Operations Manager

Step into a pivotal role at Spa Anjali and lead the charge in creating unforgettable guest experiences and operational excellence. As our Spa Operations Manager, you’ll oversee the Spa Concierge and Salon Services teams, inspiring a professional and motivated staff to deliver moments of luxury and care. From optimizing financial performance and retail sales to upholding impeccable service standards, your leadership will be key in driving profitability and guest satisfaction in our world-class spa. If you’re ready to lead with passion, balance financial goals, guest satisfaction, and team development, Spa Anjali is waiting for you. Apply now and make every day extraordinary!

Key Responsibilities

• Team Leadership: Recruit, train, schedule, and supervise the Spa Concierge and Salon Services teams, fostering a culture of excellence and collaboration.
• Operational Excellence: Ensure seamless guest experiences by managing reservations, check-ins, and issue resolution while taking on Manager-on-Duty tasks during peak times, including weekends and holidays.
• Financial Management: Assist in creating budgets, analyze P&L reports, process payroll, and develop pricing strategies to enhance profitability.
• Retail Expertise: Curate the spa boutique, drive retail sales, plan promotions, and maintain accurate inventory tracking.
• Special Events & Policy Support: Partner with the Spa Director to execute weddings and group events, ensure policy compliance, and contribute to goal-setting and departmental improvements.

What's Hot: Complimentary spa treatments and gym membership. Onsite parking. Eligible for our Winter Incentive (Epic Merchant Ski Pass or end of season bonus based on start date).

Location: Spa Anjali located in the Westin Riverfront Resort & Spa, Avon, Colorado

Start Date: ASAP

Employment Type: Full Time, Year Round

Schedule: 5 days per week in person, one weekend day as part of regular shift. Some holidays.

Pay Range: $70,000

Posting Closes: 12/31/2024 or when filled

The ideal candidate will bring a creative flair for retail, demonstrating a keen eye for curating and merchandising products that align with wellness principles. They will possess empathetic leadership skills, fostering a positive and motivating environment for their team. A passion for wellness, particularly within the spa environment, is essential to connect with both the staff and the guests on a meaningful level. A four-year degree is preferred, or equivalent management experience in a wellness and/or spa environment, showcasing a proven ability to lead, manage, and inspire teams while ensuring an exceptional guest experience.

Benefits & Perks:

We offer a comprehensive benefits package designed to support your well-being and career growth. This position is eligible for Marriott Hotel Discounts Worldwide. Generous Paid Time Off and Paid Sick Time. Choose from three Health Insurance plans, plus Dental, Vision, and Accident Insurance, and Life Insurance options. Save for the future with our 401(K) Plan with discretionary employer match. You’ll be able to take advantage of our Winter Incentive Program (Epic Merchant Ski Pass or end of season bonus, based on start date), access to Career Development Trainings. Additional perks include Discounts at Eye Pieces & Venture Sports, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Plus, take advantage of our Employee Assistance Program for personal support.

Why East West Hospitality:

Our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West Hospitality at jobs.eastwest.com/culture.