Member Experience Representative

With a rich history of serving our community for over a century, East Wisconsin Savings Bank is committed to providing exceptional financial services and building lasting relationships. We are looking for a dedicated and detail-oriented Member Experience Specialist to join our team! This role is essential in providing exceptional service to our members.

What You’ll Do:

• Assist members with daily banking transactions in the lobby, drive-up, and over the phone.
• Educate and promote bank products and services to enhance the member experience.
• Open and close personal savings and checking accounts when requested.
• Responsible for managing CDs (opening, renewing, closing, withdrawals, etc.).
• In collaboration with accounting, process wires in/out of EWSB.
• Maintain accuracy, compliance, and professionalism in all member interactions.

What We’re Looking For:

• Previous experience in banking or financial institution (required).
• Strong attention to detail, problem-solving skills, and the ability to work both independently and as part of a team.
• A passion for learning, growing, and potentially leading a team in the future.
• Ability to quickly adapt to changing needs.

Why Join Us?

• Be part of a community-focused bank that values its employees.
• Opportunities for growth and career advancement.
• Competitive benefits: health, Health Savings Account (HSA) matching, dental, vision, long-term disability, life, 401(k) matching, Employee Stock Ownership Plan (ESOP), Employee Assistance Program (EAP).
• A supportive, fun team environment!

Ready to grow your career with us? Apply today!

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

Work Location: In person