What are the responsibilities and job description for the Medical Receptionist position at Eastbrook Well Spring Care?
Summary
As a Medical Receptionist, you will be essential in providing outstanding patient service and administrative support within our medical office. Reporting to the Executive Director, your core responsibilities will include managing front desk operations, handling medical records, and ensuring smooth communication with patients. Your premium skills in EHR systems and HIPAA compliance will be crucial in maintaining confidentiality and accuracy in patient information. With a strong foundation in clerical and office experience, you will contribute significantly to the efficiency and professionalism of our healthcare team. Join us in delivering exceptional care to our patients.
- Greet patients and visitors warmly, ensuring a welcoming and professional atmosphere.
- Answer phone calls, schedule appointments, and manage the clinic’s calendar.
- Check patients in and out, verify insurance information, and process payments.
- Maintain the organization and cleanliness of the reception area.
- Handle patient inquiries and provide information about the clinic's services.
- Coordinate communication between patients and healthcare providers.
- Maintain accurate patient records and update information in the electronic health record (EHR) system.
Supplement Sales Duties:
- Educate patients about the wellness center’s range of supplements and their benefits.
- Assist patients in selecting appropriate products based on their needs and healthcare provider recommendations.
- Maintain inventory of supplements, including restocking shelves and placing orders as needed.
- Ensure all sales transactions are accurately processed and documented.
- Monitor expiration dates and maintain compliance with quality control standards.
- Stay informed about new supplements and industry trends to provide up-to-date recommendations.
**Qualifications:**
- High school diploma or equivalent (preferred); additional education or certifications in healthcare administration, nutrition, or wellness is a plus.
- Previous experience as a medical receptionist, sales associate, or in a customer-facing role (preferred).
- Strong communication and interpersonal skills with a focus on patient satisfaction.
- Basic knowledge of health and wellness supplements or a willingness to learn.
- Proficiency with computer systems, including scheduling software and EHR systems.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail and organizational skills.
Job Type: Full-time
Medical Specialty:
- Emergency Medicine
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
