What are the responsibilities and job description for the President/CEO position at Easter Seals Goodwill ND?
Category: Exempt – Full-Time
Position Title: President CEO
Reports to: Board of Trustees
Role Summary: The President CEO is responsible for providing the overall leadership, guidance, and direction of Easter Seals Goodwill ND Inc. Working with and through the team, the incumbent leads the senior leadership team and leadership team in creating and implementing a shared vision for the organization and establishing an environment that facilitates and empowers team members in working to advance the organization in terms of culture, capability, processes, and impact through developing and implementing strategic plans and identifying new opportunities for growth. The incumbent is responsible for building high-level partnerships and leading major initiatives while handling the organization’s external and internal affairs. This position works within the guidelines of ESGWND policies/procedures, State and Federal Laws, rules, and regulations.
Minimum Qualifications/Basic Position Requirements:
Scope of Responsibility: The President/Chief Executive Officer consults with the Board of Trustees on policy changes and matters concerning significant changes in strategic direction or operating plans, potential legal exposure, and material changes in the organization's financial plans or position. The incumbent also must be able to demonstrate the ability to:
CORE ACCOUNTABILITIES
Hazardous exposure category: Place an x in the appropriate category for the role:
PHYSICAL REQUIREMENTS
Lifting Requirements: Place an “X” in the appropriate category:
1. X Sedentary work - Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
2. Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements exceed those for sedentary work.
3. Medium work - Exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Physical demand requirements exceed those for light work.
4. Heavy work - Exerting 50 to 100 pounds of force occasionally, and/or 25-50 pounds of force constantly to move objects. Physical demand requirements exceed those for medium work.
5. Very heavy work - Exerting in excess of 100 pounds of force occasionally, and/or more than 50 pounds of force frequently, and/or more than 20 pounds of force constantly to move objects. Physical demand requirements exceed those for heavy work.
Position Title: President CEO
Reports to: Board of Trustees
Role Summary: The President CEO is responsible for providing the overall leadership, guidance, and direction of Easter Seals Goodwill ND Inc. Working with and through the team, the incumbent leads the senior leadership team and leadership team in creating and implementing a shared vision for the organization and establishing an environment that facilitates and empowers team members in working to advance the organization in terms of culture, capability, processes, and impact through developing and implementing strategic plans and identifying new opportunities for growth. The incumbent is responsible for building high-level partnerships and leading major initiatives while handling the organization’s external and internal affairs. This position works within the guidelines of ESGWND policies/procedures, State and Federal Laws, rules, and regulations.
Minimum Qualifications/Basic Position Requirements:
- A master’s degree is required in business, healthcare, or related field.
- A minimum of 10 years track record of executive leadership roles within a service organization in retail, e-commerce, developmental disability, healthcare, or education environment.
- Proven skills in organization, supervision, management, leadership, and communication skills - both oral and written.
- Working knowledge of Windows environment Intranet and Internet technology and the ability to access, organize, and relay information in meaningful ways using email, word processing, spreadsheets, etc.
Scope of Responsibility: The President/Chief Executive Officer consults with the Board of Trustees on policy changes and matters concerning significant changes in strategic direction or operating plans, potential legal exposure, and material changes in the organization's financial plans or position. The incumbent also must be able to demonstrate the ability to:
- Direct the work of others using problem solving skills. Must be able to support, interpret, implement, and communicate ESGWND, State, and Federal policies, procedures, laws, rules, and regulations for the various departments.
- Lead a team in translating the larger organizational vision into specific division and department goals and objectives with help from the ESGWND leadership.
- Recommend courses of action and developing special projects that move ESGWND’s mission forward.
- Effectively communicate verbally and in writing with ESGWND staff and with external personnel such as federal, state, and local agencies, and prepare and make presentations. The ability to develop, expand, and coordinate the services provided by ESGWND is also required.
- Utilize effective interpersonal skills; being tactful, courteous, and diplomatic with internal and external contacts. Must be able to adapt to rapid change and must be able to intervene promptly in crisis/emergency situations.
- The ability to exercise a high degree of confidentiality.
CORE ACCOUNTABILITIES
- Leadership - Demonstrated ability to motivate and energize the organization. Developing, guiding, and encouraging a culture that reinforces the mission and values of ESGWND.
- Serves as a role model for enthusiasm, competence, and commitment to others.
- Creates a client-centered environment with a focus on establishing systems that meet individualized client goals. Acts as a role model and advocate for individuals served and customers.
- Acts with and models the highest level of integrity, chooses the ethical course of action, sets high personal standards, and treats others honestly, fairly and with mutual respect.
- Weighs alternative actions and makes reasonable and appropriate decisions that reflect the facts of a situation.
- Develops consensus regarding decisions or courses of action from individuals with real or perceived conflicting interests.
- Creates an environment of mutual trust, respect, and cooperation. Addresses unproductive behavior such as bullying insults and stereotyping. Encourages healthy resolution of conflict and supports acceptable solutions and compromise resulting in effective relationships.
- Expresses ideas and information proactively, positively, and respectfully in individual, public and group situations.
- Uses appropriate interpersonal styles and methods to guide individuals or groups to accomplish tasks.
- Gathers, evaluates, and disseminates information to team members and board in a timely, effective, and efficient manner with the goal of keeping various audiences appropriately informed.
- Acts as an effective team member and models appropriate behavior through cooperation, mutual respect, and shared work to realize common goals.
- Strategy - Collaborate with the Board to create, refine, and implement the strategic plan while ensuring that the budget, staff, and priorities are aligned with Easter Seals Goodwill of North Dakota, Inc.’s core mission.
- Projects future business needs for ESGWND services, develops strategic plans and short-term goals and objectives for ESGWND. Leads senior management staff in implementing the strategic plan. Recommends and adheres to the annual fiscal budget for ESGWND.
- Directs and monitors the development and implementation of new services, based on people served, families, and community needs, organizational objectives, and regulatory requirements. Assures marketing strategies are implemented to maintain or expand present services and geographic area.
- Evaluates opportunities and recommends initiatives to expand sources of revenue through programmatic development and evaluates potential niche markets to assess what ESGWND could provide that expand the mission and footprint across the region.
- Evaluates and recommends action relative to potential local, regional, and national strategic partnerships, along with other members of senior management, to collaborate with other provider organizations, academic institutions, and educational systems, to enhance services from ESGWND.
- Searches for innovative solutions, improvement of services, and appropriate growth of the organization. Effectively advances ideas, overcomes obstacles, and influences decision makers. Observes the need for action and acts accordingly seeking board direction when appropriate.
- Readily and effectively adapts to changing ideas and activities to cope with varying situations. Acts as an effective agent of change.
- Board Governance - Effectively working with the Board of Trustees to develop cogent and achievable strategy. Providing analysis and support to the Board as to whether the strategy is working.
- Maintain regular and ongoing communication to build strong relationships with the entire Board, providing leadership and support to members.
- Communicate effectively with the Board by providing members with all the information necessary to continually function properly and make informed decisions in a timely and accurate manner.
- Attend all Board meetings and provide reports and updates on staffing levels, current work, project timelines, and project and organizational progress.
- Manage the Board as needed to build consensus, remind them of outstanding deliverables, and offer support.
- Implement Board policies and procedures in accordance with the written and established bylaws and build support for the Board decisions amongst staff.
- Work closely and openly with the Board, ensuring ongoing communication of risks, issues, and successes.
- People Management - Developing and accessing people relative to having the right people in the right jobs to achieve organizational goals. Developing and maintaining a pipeline/stream of the right people for succession and supporting goals and strategies. Employee engagement.
- Develops, implements, and reviews operating policies and procedures, along with other members of senior management, ensuring regulatory and other compliance.
- Efficiently and effectively utilizes human, financial, and organizational resources to achieve organizational objectives. Continually monitors the need and availability of resources and operates in a cost-effective manner without sacrificing quality.
- Oversees the integration of ESGWND mission and mission critical operations and ensures effective systems exist to meet ESGWND’s operational plan. Maximizes operational efficiencies to provide the highest quality of safe and appropriate care.
- Oversees strong workforce development through recruitment and retention, employee satisfaction and engagement, maximizing employee growth and development, and succession planning.
- Creates an environment of support and positive regard for staff and clients. Encourages staff development through self-assessment, skill development, training, and learning. Acts as an advocate for clients and staff.
- Uses influence to create enthusiasm and team focus to attain goals. Recognizes and rewards employees for high performance. Acts as a role model for others and confronts behavior that undermines organizational objectives.
- Establish clear work standards and expectations, monitors performance, motivates employees, utilizes coaching and corrective action when necessary, and conducts performance appraisals on a timely basis.
- Interviews, hires, and supervises ESGWND senior leadership staff. Prepares and conducts performance reviews, coaches, mentors, counsels, completes performance correction notices as needed, conducts regularly scheduled senior management and leadership development meetings, and promotes team building activities. Approves program policies and informs Board of management changes.
- Assesses and approves contractual relationships for the utilization of external resources.
- Efficiently and appropriately delegate tasks. Monitors progress on tasks and assures goal accomplishment.
- Operating Measures - Assure and demonstrate that financial P&L’s, asset utilization, quality and client satisfaction are headed in the right direction.
- Monitors financial matters on an on-going basis, in conjunction with the Chief Financial Officer and other members of senior leadership. Achieve and maintain strong financial health.
- Actively involved with the North Dakota Department of Human Services, National Easter Seals, and Goodwill Industries International, Inc.
- Recommends and adheres to the annual fiscal budget for ESGWND.
- Maintains compliance with accreditation standards per ESGWND standards, policies and State and Federal regulation.
- Maintains licensure standards regarding Title XIX surveys.
- Assure quality services through maintenance of ESGWND Quality Enhancement Program (medication errors, infections, service outcomes, and incidents).
- Relationship with External Constituencies - Positive and meaningful engagement with ESGWND people served, customers, parents, guardians, and other stakeholders. Develop and maintain linkages with the external world.
- Promotes ESGWND services to families, agencies, and the public by actively participating in civic organizations, committees, and regular interaction with advocacy groups.
- Develops positive and professional relationships with Board, develops and educates Board, and provides Board with education.
- Develop relationships and ensures regular positive communication with internal and key external constituents including team members, the community, current and potential donors, governmental representatives, politicians, lobbyists, and reimbursement agencies.
Hazardous exposure category: Place an x in the appropriate category for the role:
- Involves an inherent potential for contact with blood, body fluids or tissues. Appropriate protective measures are required for every employee engaged in Category I tasks.
- X Involves no exposure to blood, body fluids, or tissues, but potential exposure in usual work. Employees performing Category II tasks do not need to wear protective equipment, but they should be prepared to put on protective equipment on short notice.
- Involves no exposure to blood, body fluids, or tissues, although situations can be hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids.
PHYSICAL REQUIREMENTS
Lifting Requirements: Place an “X” in the appropriate category:
1. X Sedentary work - Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
2. Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements exceed those for sedentary work.
3. Medium work - Exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Physical demand requirements exceed those for light work.
4. Heavy work - Exerting 50 to 100 pounds of force occasionally, and/or 25-50 pounds of force constantly to move objects. Physical demand requirements exceed those for medium work.
5. Very heavy work - Exerting in excess of 100 pounds of force occasionally, and/or more than 50 pounds of force frequently, and/or more than 20 pounds of force constantly to move objects. Physical demand requirements exceed those for heavy work.
