Physician Office Clinical Lead

POSITION SUMMARY:

Clinical Lead is a multi-skilled candidate who provides support in both clinical and administrative settings. They play a vital role in assisting the Provider, Office Manager, and other staff in the coordination of quality patient care. They must demonstrate acute attention to detail, accuracy, professional etiquette, and superior customer service and clinical skills at all times.

EDUCATION/CERTIFICATION:

· Must have a high school diploma or equivalent, AND one of the following:

· Completed a Medical Assistant Program

OR

· Certification/Registration as an MA

OR

· 5 years of experience as a Medical Assistant in lieu of being a Registered MA/ or attended an MA Program

OR

· 5 years of experience as a Nurse Assistant, or a Certified Nurse Assistant with at least 1 year of experience

OR

· Must be a graduate of an accredited LPN Program and have a current licensure in the state of Connecticut.

AND

· Must maintain clinical competency required for area of assignment including Basic Cardiac Life Support.

EXPERIENCE:

· Minimum 2 years of experience in a professional or medical office.

· Leadership experience preferred but not required.

COMPETENCIES:

· Comfortable working in a fast-paced confidential medical environment.

· Must be team oriented with excellent written and verbal communication skills.

· Knowledge of common safety hazards and precautions to establish and maintain a safe work environment.

· Sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, care, push and /or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination.

· Ability to maintain working relationships and interact with patients and employees on a daily basis.

· Reliable transportation and the ability to float to other offices when needed.

· Strong computer and keyboarding skills.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Disclaimer: Job descriptions are not intended, nor should they be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time.

1. Greet patients and prepare them for physician examinations per established office protocol.

2. Keep information in the patient’s chart current per established requirements.

3. Document all sample medication dispensed in the medical record.

4. Provide oversight to vaccine program following State guidelines.

5. Check and restock rooms with necessary supplies and ensure exam rooms are prepared for the day.

6. Keep inventory of medical supplies and report them to Office Coordinator/Practice Manager for reorder.

7. Report malfunction of medical equipment to Office Coordinator/Practice Manager.

8. Properly clean and sterilize equipment and prepare surgical trays as indicated by the physician.

9. Assist physician/practitioner with office surgical procedures.

10. Perform EKG and Spirometry as ordered.

11. Report lab results to patients and follow through with any physician instructions to patients for follow up or change in medication, including scheduling appointments when necessary.

12. Answer requests from pharmacies for prescription refills per office protocol.

13. Prepare specimens and paperwork to submit to reference lab for testing as directed by physician or midlevel.

14. Instruct patients on how to properly collect sterile urine specimens.

15. On a monthly basis check all medications (including samples) and appropriately dispose of expired medications.

16. Obtain precertifications for tests, procedures, treatments, medications, and hospitalizations as needed.

17. Schedule and arrange referrals and outside testing for patients as directed by physicians.

18. Maintain work area in a neat and organized manner.

19. Maintain appropriate documentation of compliance with CLIA regulations.

20. Primary Care staff participates in Patient Centered Medical Home Care Team collaborations.

21. May be required to float to other offices and/or perform other duties as requested by Management.

22. Maintain confidentiality and adhere to HIPPA requirements.