What are the responsibilities and job description for the Business Development Specialist- Services and Training position at Eastern Controls, Inc.?
Who We Are: Eastern Controls is a family-owned manufacturer’s representative in the suburbs of Philadelphia, PA, that provides the best-in-class process control solutions, service, and training. With locations in Ashland, VA; Carnegie, PA, and our home base in Edgemont, PA, we collaborate with customers in the Life Sciences, Power, Water & Wastewater, Chemical, Refinery, Food & Beverage, and other process-centered industries across an expanding map of geographies.
The Role:
• Generating new Service/Training opportunities and ensuring growth in these areas.
• Identify and establish relationships with key existing customers supporting current business activity.
• Establish working relationships with the current outside sales team, traveling and setting up sales calls to support service growth and training.
• Consistently prospecting to identify new contacts/opportunities, qualify them, and drive leads through the service sales pipeline. This includes telemarketing, cold calling, appointment setting, and proactive engagement of your assigned sales region.
• Visit customers on behalf of ECIs in the assigned territory to drive incremental growth in service and Training.
• Make joint calls with Outside sales and management upon request/demand.
• Engage in service/training discussions with customers. Differentiate ECI’s service and training capabilities from our competitors to meet customers' needs.
• Research and develop efficient methods of promoting the “Value Add” of ECI’s Service and Training capabilities.
• Work closely with service/training team members to learn about our capabilities, systems, processes, and rules of engagement.
• Keep management informed of all activity via CRM, including opportunities, communicating customer feedback on future developments, quoted, and booked sales.
• Remain knowledgeable and current on changes in our Service/Training offerings.
• Ability to learn ECI’s CRM and mileage reimbursement programs and the use on a laptop or iPhone.
Education: High school diploma or equivalent.
Experience: Industry familiarity or similar is preferred; a sales and services background is preferred. The candidate must have a solid technical aptitude and curiosity. The candidate must also be passionate, energetic, and fanatical about helping customers’ needs.
Cultural Fit: Family-founded and owned since 1969, Eastern Controls is rooted in solid relationships, technical expertise, and a positive mindset. We work hard, have fun, and treat one another respectfully and kindly. Our growth goals aim to serve the myriad of life-sustaining applications we touch, the dedicated customers and manufacturers we partner with, and the employees we call family.
Location: This ideal candidate will reside within the territory of Eastern PA, Philadelphia, and the surrounding counties, South Jersey, and Delaware.
Travel / Office: The position is in-office in Edgemont, PA (HQ), but local travel is required. Occasional overnight travel may also be required.
Position Start Date: Immediately.
Job Category: Service
Job Type: Full Time
Job Location: Edgemont, PA (HQ)
Eastern Controls is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.