What are the responsibilities and job description for the Dispensary Technician position at Eastern CT Hematology and Oncology?
Why Join Us?
The team at ECHO is comprised of the brightest and most dedicated professionals in oncology care. Working at ECHO provides an opportunity to deliver the highest level of care and service to patients while in a supportive, close knit and cutting edge environment.
Job Description:
The Physician Dispensary Technician is responsible for receiving, filling, and dispensing prescription requests and plays a significant role in the coordination of patient access to care. The Physician Dispensary Technician works under the direct supervision of the Medical Provider.
Essential Job Duties
Responsible for ensuring the accurate and timely processing of prescriptions within the pharmacy system, fills and prepares orders for patient pickup in office
Accurately enters patients into the pharmacy system, and EMR and updates/maintains records as needed
Obtains signatures from patients and processes co-pays according to company procedure.
Properly handles insurance rejections, denials, unique patient circumstances to troubleshoot for claim resolution
Contacts patients and/or caregivers to determine supply needs, establish refill schedules, and anticipate upcoming Office Visits
Provides an excellent patient service experience at all times
Communicates clearly and effectively both in person, via email and phone to a variety of audiences including patients, Physicians, Nursing, Administration and staff as well as PBMs and third-party claim processing groups
Documents all pertinent patient communications and escalates to the Medical Provider as needed
Places medication purchase orders and controls inventory by ordering as needed to meet patient demand
Performs monthly on-hand Inventory and maintains an accurate count record within the pharmacy system
Maintains organized prescription hardcopy filing records according to state and federal laws
Retrieves necessary documentation to respond to Auditing requests
Ensures that all pharmacy areas are cleaned regularly and free of clutter
Adheres to appropriate safety and quality assurance practices and policies
Complies with state and federal laws.
Other duties as assigned.
Qualifications
A high school diploma. At least two years of experience working in a hospital or healthcare setting. Experience with patient copay assistance programs and/or foundation assistance is preferred. Oncology experience not required