Instructional Support and Training Specialist (ISTS)

Instructional Support and Training Specialist (ISTS)

Eastern Illinois University’s Faculty Development and Innovation Center is seeking qualified applicants for the position of Program Coordinator – Instructional Support and Training Specialist. This position will be part of the FDIC team and provide faculty training and support with instructional technologies for face-to-face, hybrid, and online courses with a focus on the College of Liberal Arts and Sciences, though may also serve other colleges as needed.

Essential Duties and Responsibilities:

Train and assist faculty in incorporating a wide range of teaching technologies into face-to-face, hybrid, and online classes.
Serve as a subject matter expert in academic technologies to assist faculty in incorporating the right technology to support their courses.
Provide faculty with one-on-one and group instructional technology training for D2L Brightspace, Microsoft Teams, Adobe Creative Suite, Office 365, Zoom, Turnitin, Respondus, Kaltura, and other systems utilized by EIU.
Train and assist faculty on technology use in face-to-face, hybrid, and online environments.
Develop written and video training materials for EIU specific technologies.
Advise the Director of the Faculty Development and Innovation Center on instructional technology needs and new and emerging technologies.
Collaborate with the Center for Student Innovation (CSI) on instructional technology initiatives.
Minimum Qualifications:

• Master’s degree in Educational Technology, Training and Development, Digital Media Technology, Organizational Development, or a closely related field.
• One year of experience that includes both of the following:
  • Experience with a learning management system
  • Experience teaching and or training

(A Bachelor’s degree in an area consistent with the duties of the position plus three years of the above experience may be considered.)

Knowledge, Skills and Abilities (KSAs)

• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Skill in analyzing information and evaluating results to choose the best solution and solve problems.
• Skill in scheduling events, programs, and activities, as well as the work of others.
• Skill in oral and written communication
• Ability to adjust actions in relation to others' actions.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to develop goals and plans to prioritize, organize, and accomplish work.
• Ability to work effectively with staff, the public, and outside constituency groups
• Ability to effectively plan, delegate, and supervise the work of others.
• Ability to utilize various computer software packages, such as Accounting Software, query, etc.
• Ability to work independently and exercise judgment in order to be able to analyze and investigate a variety of questions or problems
• Ability to analyze and develop guidelines, procedures and systems

Work Hours

The core work hours of this position are Monday-Friday 8:00 a.m.- 4:30 p.m.

Salary/Pay Rate Range

$4,500-5,100.00 per month

Application Deadline: April 2, 2025

Required Applicant Documents:
The Civil Service Examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from qualified applicants.

• Application

• Resume

Benefits Overview:

Eastern Illinois University is proud to offer an excellent benefits package designed to support our employees' well-being and career goals.

This position is eligible for the following benefits:

• Comprehensive Medical Coverage: Competitive employee insurance premiums with flexible plan options.

• Vision Insurance: Vision coverage is included with medical at no cost.

• Dental Insurance: Dental plans available to meet your needs.

• Retirement Benefits: Participation in the State University Retirement System, which includes medical insurance benefits upon retirement.

• Tuition Waivers: Opportunities to pursue educational goals through tuition waivers for employees and dependent children.

• Generous Paid Time Off: Up to 12 paid holidays annually, plus earned vacation and sick time.

For more information on our employee benefit programs for this specific position class, please visit https://www.eiu.edu/humanres/benefits/newemployees.php

Diversity and Inclusion: Eastern Illinois University is committed to fostering a learning community where all members feel welcomed and valued. The university provides equality of opportunity in all areas of campus life, and we strive to recognize and appreciate the unique value of our students, faculty, and staff. Every member of campus has the right to learn and work in an environment free of discrimination and harassment, and beyond that, our goal is for all members of our community to develop a strong sense of belonging to Eastern Illinois University.

The University and Community: Eastern Illinois University takes pride in creating a warm, welcome environment for all faculty, staff and students. Established in 1895, EIU boasts a rich, tradition of preparing students for their personal and professional goals. A traditional regional residential institution, EIU offers a superior education at a relatively low cost while consistently earning high rankings and distinctions for its affordability, academic program quality, career placement rates, campus safety, online degree options, student support, and sustainability initiatives. EIU focuses on individualized attention and superior student relationships and has earned recognition as the highest- ranking independent public regional university in Illinois and a place among the Midwest’s top public regional universities according to U.S. News and World Report. Eastern offers faculty a wide range of research and public service activities. EIU hosts more than 175 student organizations on campus, and offers a variety of cultural events, NCAA Division I athletics, and active research opportunities for its students to enjoy and to thrive. EIU has become recognized for providing the resources of a large institution while creating the kinds of individual relationships that support student and alumni success.

The University is located in East Central Illinois, combines the benefits of a community of 20,000 with access to several large cities, including Chicago, St. Louis, and Indianapolis.

Important Information for Applicants:

Eastern Illinois University is an Affirmative Action/ Equal Opportunity Employer committed to diversity, inclusion, and belonging in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, gender expression, age, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristics.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act to complete the application and/or interview process. If would like to request assistance with the application/interview process, please contact Human Resources at (217) 581-3911 or eiu_employment@eiu.edu for assistance.