What are the responsibilities and job description for the Call Center Agent position at Eastern Medical Center?
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for handling outbound calls, providing exceptional customer service, and assisting customers with their inquiries.
Duties:
- Conduct outbound calls to existing and potential customers
- Provide information about products and services
- Upsell products and services to customers when appropriate
- Enter customer information accurately into the system
- Communicate effectively with customers to address their needs and concerns
- Analyze customer inquiries and provide appropriate solutions or escalate to the appropriate department
- Maintain a high level of professionalism and customer service at all times
Requirements:
- Fluent in English, both written and verbal communication skills
- Strong data entry skills with attention to detail
- Previous experience in sales or call center environment is preferred
- Bilingual or multilingual abilities, especially in Spanish, is a plus
Benefits:
- Competitive salary
- Comprehensive training program provided
- Opportunities for career advancement within the company
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for the position of Call Center Representative.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
Ability to Relocate:
- Miami, FL 33165: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $16
